Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Ferguson

Alexis Ferguson

Palm Beach Gardens,FL

Summary

Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

5
5
years of professional experience

Work History

Operations Manager

Dental Whale Practice Groups
01.2022 - Current
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Operations Manager

SAGE Dental
01.2021 - 01.2022
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Operations Manager

Aspen Dental
01.2019 - 01.2021
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.

Education

Associate of Arts - Pre-Law

Ivy Tech College

Skills

  • Market Growth
  • Cost Containment
  • Staff Management
  • Staff Training
  • Project Development
  • High-Pressure Environments
  • Systems Implementations
  • Process Improvement Strategies
  • Contract Review and Recommendations
  • Policy and Procedure Implementation

Timeline

Operations Manager

Dental Whale Practice Groups
01.2022 - Current

Operations Manager

SAGE Dental
01.2021 - 01.2022

Operations Manager

Aspen Dental
01.2019 - 01.2021

Associate of Arts - Pre-Law

Ivy Tech College

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Alexis Ferguson