Overview
Work History
Education
Skills
Timeline
Generic

Alexis Fernandez

Brooklyn

Overview

28
28
years of professional experience

Work History

Assitant Store manager

TD Bank
11.2023 - Current
  • Excellent organizational and leadership skills
  • Develop and implement strategies to achieve sales targets, increase revenue, and enhance customer satisfaction
  • Develop goals and objectives that tend to growth and prosperity
  • Design and implement business plans and strategies to promote the attainment of goals
  • Coaches and motivates Store team to deliver legendary Customer Service based on Guiding Principles
  • Ensures that Store is executing on established LEI initiatives and exceeding customer expectations; operations, including supervision of personnel and performance of all operational duties
  • Manages overall daily store operations including implementing policies and objectives
  • Monthly audits and related reports to ensure the integrity of Store Operations through Store self-audit.

Branch Service Manager

Amalgamated Bank
07.2023 - 11.2023
  • Responsible for overall management of the Branch Operations; carry out supervisory responsibilities in accordance with Bank policies, procedures and regulatory guidelines
  • Develop new business relationships, expand and retain existing ones
  • Conduct business calls to existing and potential customer
  • Develop and manage sales process within the Branch office
  • Cultivate and retain a staff that is customer focused and accountable for individual performance
  • Develop, train, coach and mentor staff.

Assitant Store manager

TD Bank
04.2006 - 07.2023
  • Excellent organizational and leadership skills
  • Develop and implement strategies to achieve sales targets, increase revenue, and enhance customer satisfaction
  • Develop goals and objectives that tend to growth and prosperity
  • Design and implement business plans and strategies to promote the attainment of goals
  • Coaches and motivates Store team to deliver legendary Customer Service based on Guiding Principles
  • Ensures that Store is executing on established LEI initiatives and exceeding customer expectations; reviews and monitors CWI results and responds to customer issues as appropriate
  • Oversight to Store operations, including supervision of personnel and performance of all operational duties
  • Manages overall daily store operations including implementing policies and objectives
  • Monthly audits and related reports to ensure the integrity of Store Operations through Store self-audit.

Flex Crew/Airport Operations

Jet Blue Airways
04.2007 - 01.2015
  • Customer service, check in, Bag Tag, Greeting

Teller

Astoria Federal Savings Banks
01.2006 - 04.2006
  • Customer Service, cash management, sales
  • Filling new customer information, daily reports, review teller daily transactions.

Senior Teller

Chase Bank
05.2003 - 12.2005
  • Customer Service, cash management, audit, sales, training new tellers
  • Filling new customer information, daily reports, review teller daily transactions
  • Ensure tellers follow bank policies and procedures.

Manager

Burger King Co
03.1996 - 05.2003
  • Daily cash sales, Customer service
  • Maintain stock and Inventory, hiring, close out register and vault control.

Education

Psychology, Sociology, anthropology -

La Guardia Community College
05.2003

Skills

  • Fluent In Spanish
  • NY States Notary Public
  • NMLS ID
  • Microsoft word
  • Excel and PowerPoint

Timeline

Assitant Store manager

TD Bank
11.2023 - Current

Branch Service Manager

Amalgamated Bank
07.2023 - 11.2023

Flex Crew/Airport Operations

Jet Blue Airways
04.2007 - 01.2015

Assitant Store manager

TD Bank
04.2006 - 07.2023

Teller

Astoria Federal Savings Banks
01.2006 - 04.2006

Senior Teller

Chase Bank
05.2003 - 12.2005

Manager

Burger King Co
03.1996 - 05.2003

Psychology, Sociology, anthropology -

La Guardia Community College

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Alexis Fernandez