Alexis Fernandez
Hayward
Summary
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
10
10
years of professional experience
Work History
Volleyball Coach
Vision Volleyball Club
San Jose
08.2023 - Current
- Created drills and exercises to develop agility, strength, coordination, and stamina in volleyball players.
- Negotiated with equipment suppliers to secure high-quality gear at competitive prices.
- Scheduled regular meetings with assistant coaches to review player performance data.
- Recruited student-athletes of highest caliber to elevate overall team performance.
- Ensured safety protocols were followed at all times while athletes were under my supervision.
- Utilized video analysis software to review and critique games, identifying areas for team and individual improvement.
- Communicated regularly with parents regarding their child's progress in the sport.
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
Medical Assistant /Front Desk Receptionist
Chase Lay, MD
San Jose
05.2023 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Processed orders for medical supplies and lab equipment.
- Positioned patients properly during examination or treatment for comfort and safety.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized charts, documents and supplies to maintain team productivity.
- Supported administrative staff by processing payments.
- Explained treatment procedures and physicians' instructions.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patient examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Documented notes during patient visits.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Coach
Encore Volleyball
Redwood City
08.2018 - 08.2023
- Coach girls between ages of 11 and 18
- Encourage student-athletes to become stronger, more agile athletes and more successful competitors through focus, effective training and proper technique
- Communicate with parents: practice and game schedule, high level weekly reports, and travel logistics
- Manage parent escalations
- Assist leadership team with various projects throughout season
- Communicate effectively with coaches and student-athletes
- Adjust coaching techniques to meet student-athlete needs and address strengths and weaknesses
GOOGLE Receptionist/Call Center Representative
CBRE
Mountain View
08.2022 - 12.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every Googler.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Resolved Googlers inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Managed high-volume of inbound and outbound customer calls.
- Educated customers on Google products.
Receptionist
Elements Massage
San Mateo
10.2020 - 08.2022
- Schedule and confirm appointments
- Answer and direct incoming calls using multi-line telephone system
- Deliver administrative support to team members: copy and organize internal documents, maximums employee schedule, billing, reply to all email inquires, and welcoming all costumers
- Reconciliation of accounts
Sales Associate
Nike
San Leandro
08.2018 - 05.2020
- Placed orders and answered customer questions in-person as well as over the phone
- Improved overall customer purchasing experiences to promote steady revenue
- Listened to customers to understand needs and refer to optimal services
- Handled credit and debit card payment processing to complete purchasing experience
- Built and maintained relationships with peers and upper management to drive team success
- Built trusting relationships with customers by making personal connections
Sales Associate
Champs Sports
Hayward
02.2015 - 12.2017
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Acted as initial contact in addressing customer concerns.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Negotiated and closed deals with minimal oversight
Education
High School Diploma -
Tennyson High School
Hayward, CA06.2016
Skills
- Business operations understanding
- Organization and efficiency
- Multi-line telephone skills
- Meticulous and organized
- Budget management experience
- Training oversight
- Media relations
- Goal-setting guidance
Languages
5,
Education and Training
other
Timeline
Volleyball Coach
Vision Volleyball Club
08.2023 - Current
Medical Assistant /Front Desk Receptionist
Chase Lay, MD
05.2023 - Current
GOOGLE Receptionist/Call Center Representative
CBRE
08.2022 - 12.2022
Receptionist
Elements Massage
10.2020 - 08.2022
Coach
Encore Volleyball
08.2018 - 08.2023
Sales Associate
Nike
08.2018 - 05.2020
Sales Associate
Champs Sports
02.2015 - 12.2017
High School Diploma -
Tennyson High School