ALEXIS FERNANDEZ
Orlando,FL
Summary
Dedicated Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients seeking opportunities to deepen clinical skills. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
9
9
years of professional experience
Work History
Radiology Physician Coordinator
AdventHealth
05.2024 - Current
- Assists Radiologist by monitoring and prioritizing all the PACS worklists for critical exams, STAT exams, established turn-around times for exams, incomplete or broken studies, corrects hanging protocols, one off reads with 1,000+ incoming exams per shift.
- Personally, follows through with communicating clinical information and observations to the radiologists, referring physicians, and other healthcare providers. Provides warm phone transfers to Radiologists and other departments with 100+ phone calls per shift.
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaise with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Patient Services Specialist Lead
Florida Cancer Specialist
05.2023 - 10.2024
- Coordinated activities between departments within the organization as needed.
- Tracked referrals from physicians, 20+ new referrals daily, and followed up on status updates regarding authorizations or denials of coverage.
- Developed strategies that improved patient access to care through effective scheduling practices.
- Collaborated effectively with multidisciplinary teams to ensure optimal patient care outcomes.
Business Office Manager
Window World of Central Florida
10.2021 - 05.2023
- Managed all Accounts Receivable & Accounts Payable over $20M annually; employee payroll for 5 companies over $1M monthly and daily reconciliation of all funds; Daily financing includes checks, credit cards, and cash from customers and vendors and for employees - A company with over 150 employees and thousands of customers, about 85+ new customers each week
- Enhanced guidelines for recruiting, hiring, and participation in workplace activities and services; Created an environment that yields efficient and effective work processes
- Project management with resolving customer complaints and insuring process accuracy with my team
- I managed and completed financial, licensure, procedure, and compliance audits for all in each department of all 5 companies; ensured licenses are up to date and policies were being followed correctly
- I compiled, created, and reported daily/weekly/monthly numbers for each department of all 5 companies; Each report would consist of appropriate and accurate numbers for each department and sent to each department manager; logging approximately 500+ numbers/appointments each week
- I associated risk assessment by communicating with the sales and installation team to ensure measurements are submitted correctly and installers have correct materials for each job, in turn this process would lower risk expense for extra materials and incorrect materials being brought to customers home causing them to be upset due to further delays
- Filled out, resolved, and filed permits for each municipality throughout the state of Florida when necessary
Office Manager
AdventHealth
07.2019 - 10.2021
- I established and defined workflow process and delegation of daily duties; monitored and maintained office productivity goals thru setting expectations and providing tools for success; Meetings with department heads for supplies, financial, and patient satisfaction - An outpatient physician office with high traffic of patients; I would work directly with physician and 22+ new or established patients daily with office visits (Please note this office escalated very quickly and always had extremely high satisfaction via reviews, surveys, and numbers)
- Accurately worked completed and submitted all the billing, coding, and diagnosis process for the office and hospital billing thru special software; via Kronos, Athena, Epic, Cerner, etc.; Submission of claims and holds and would meet with specific Gastro department coding specialist for denials or reviews
- I was responsible for new hire interviews and coaching processes so the new hires would be productive in a timely manner; conducted interviews for multiple new hires and scheduled training accordingly
- Effectively monitored practice metrics and workflow ensuring practice is meeting goals for patient experience and employee engagement
- Oversaw the purchasing of medical equipment and other office inventory; managed and maintained products and re-ordered as the inventory was low; I was placing medical and office supply orders multiple times a month for each product being used via online ordering or requesting through supply chain at the hospital
- Enhanced and established relationships with other healthcare centers and maintained surgical, office, and event calendars; I would schedule meetings and lunches with other local providers and pharmaceutical representatives at least once or twice a week per provider. Also, I would apply applications and establish the relationship between surgical centers and other offices the provider(s) would see patients at
- Enhanced the communication between patients and providers; Focused with positive attitude with customer relations; communication with insurance companies
- I would assist with reception and surgery scheduling as necessary (Please advise that I have extensive experience as receptionist and surgery scheduling).
Front Office Assistant FLOAT
Orlando Health
03.2017 - 07.2019
- Enhanced positive relations with customers; scheduled and canceled patient appointments; Communicated with insurance companies; I would obtain authorizations for visits and medications daily
- Worked with assisting multiple offices as I was the floating assistant; Checked in and checked out patients; I would work with 50+ patients daily depending on the office
- Assisted in new infectious disease office - a center with high traffic of patients; I would work directly with physician and 15+ new patients daily with office visits
- Worked association for patient copayments, liaison between patient and doctors.
Lead Teller
Wells Fargo
02.2016 - 03.2017
- Achieved Teller Drive Thru Champion/Loss Prevention Champion
- Excellent customer service skills
- Assessed and met the needs of customers and solving customer problems
- Handled cash daily of $25k+
- Enhanced sales products and services
- Identified potential fraud/risky accounts
- Verified incoming and outgoing shipments.
Education
Graduate Public Health Certificate - undefined
University of South Florida
01.2020
MS - Public Health with Global Communicable Disease
University of South Florida
01.2024
BS - Health Services Administration
University of Central Florida
01.2016
Skills
- Patient care
- Research and analysis
- Clinical documentation
- Interpersonal Skills
- Time Management
- Adaptability and Flexibility
- Critical Thinking
- Decision Making
Timeline
Radiology Physician Coordinator
AdventHealth
05.2024 - Current
Patient Services Specialist Lead
Florida Cancer Specialist
05.2023 - 10.2024
Business Office Manager
Window World of Central Florida
10.2021 - 05.2023
Office Manager
AdventHealth
07.2019 - 10.2021
Front Office Assistant FLOAT
Orlando Health
03.2017 - 07.2019
Lead Teller
Wells Fargo
02.2016 - 03.2017
Graduate Public Health Certificate - undefined
University of South Florida
MS - Public Health with Global Communicable Disease
University of South Florida
BS - Health Services Administration
University of Central Florida
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