Renay Jackson
Clifton ,NJ
Summary
Successful Customer Care Rep & former Department Manager with over 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Care Consultant
Net-A-Porter
Mahwah, NJ
12.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
Customer Care Representative
NJ 211
Whippany, NJ
01.2016 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Associate of Science - Criminal Justice
Passaic County Community College
Paterson, NJ05.2018
Skills
- Building Customer Trust and Loyalty
- Cash Handling
- Effective Multitasking
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Online Chat
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
- Computer Proficiency
- Excellent Attention to Detail
Timeline
Customer Care Consultant
Net-A-Porter
12.2018 - Current
Customer Care Representative
NJ 211
01.2016 - 12.2018
Associate of Science - Criminal Justice
Passaic County Community College
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