Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Finch

Nashville,TN

Summary

Dynamic and results-oriented professional with a proven track record at Airbnb, excelling in customer service and eco-friendly cleaning. Demonstrated ability to enhance client satisfaction and productivity through effective problem-solving and efficient cleaning techniques. Skilled in customer support and maintaining high standards of work ethic and integrity, consistently achieving positive outcomes in fast-paced environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

House Cleaner Assistant

Airbnb
2023.08 - 2024.05
  • Collaborated with lead House Cleaner to divide tasks effectively, maximizing productivity during shifts.
  • Enhanced client satisfaction by providing thorough and efficient house cleaning services.
  • Aided in reducing clutter for homeowners by suggesting storage solutions that fit their specific needs.
  • Reduced the spread of germs and bacteria by sanitizing high-touch surfaces regularly.

Call Center Representative

IBEX Global
2016.06 - 2017.11
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cashier

Wendy's
2013.03 - 2015.10
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

Sumner County Adult Learning Center
Gallatin, TN
02.2016

Skills

  • Eco-friendly Cleaning
  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Efficient Cleaning Techniques

Timeline

House Cleaner Assistant

Airbnb
2023.08 - 2024.05

Call Center Representative

IBEX Global
2016.06 - 2017.11

Cashier

Wendy's
2013.03 - 2015.10

GED -

Sumner County Adult Learning Center
Alexis Finch