Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexis Finefeuiaki

Concord,CA

Summary

Extensive experience in customer service spanning 8 years, Proficient in communication, problem-solving, and maintaining a customer-centric approach, contributing to a high level of customer satisfaction. Adept at handling diverse inquiries with professionalism and consistently exceeding service expectations.

Overview

10
10
years of professional experience

Work History

Training Lead

Bay Alarm Medical
10.2021 - Current
  • Designed and implemented curriculum, modules, and materials for new hire training.
  • Worked closely with the Management Information Systems team to ensure a seamless functionality and optimal performance of systems for the company's operations.
  • Monitored the performance of trainees, providing constructive feedback and support to ensure a successful transition from the training program.

Front Desk receptionist

Emeritus Assisted Living
07.2014 - 08.2016
  • Addressed inquiries and assisted with resident and family needs, provided excellent customer service skills.
  • Maintained accurate and up-to-date records of resident information, appointments, and other relevant data.
  • Followed established protocols for emergency situations, including contacting appropriate personnel and providing initial support as needed.

Retail associate

McCaulous Department Store
08.2013 - 01.2014
  • Addressed customer inquiries, concerns, and provided expert advice on shoe styles and care.
  • Developed and maintained in-depth knowledge of shoe brands, styles, and features to provide informed recommendations to customers.
  • Provided support to colleagues during peak hours and contributed to a positive and collaborative work environment.

Education

High School Diploma -

Acalanes
Lafayette, CA
06.2013

Skills

  • Clear and effective verbal communication
  • Identifying and resolving customer issues promptly
  • Ability to explain complex concepts in a simple, understandable manner
  • Familiarity with customer relationship management (CRM) software
  • Balancing administrative tasks with customer-facing responsibilities

References

Andy Ginjupali, (650) 703-0567 Nakesha Finister, (925) 250-4166 Naveed Sialvi, (530) 760-6376 Rachel Pritchett, (925) 732-2506

Timeline

Training Lead

Bay Alarm Medical
10.2021 - Current

Front Desk receptionist

Emeritus Assisted Living
07.2014 - 08.2016

Retail associate

McCaulous Department Store
08.2013 - 01.2014

High School Diploma -

Acalanes

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Alexis Finefeuiaki