Alexis Flores
Boston
Summary
Dynamic professional with a proven track record at Uber, excelling in customer service and conflict resolution. Adept at navigating complex situations with reliability and attention to detail. Skilled in pest management and equipment maintenance, I thrive in fast-paced environments, ensuring satisfaction and safety for all clients. Fluent in Spanish, enhancing communication and service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Driver
Uber
Boston
09.2022 - Current
- Picked up passengers and dropped them to their chosen destination safely
- Navigated city streets efficiently to ensure timely passenger pickups.
- Maintained vehicle cleanliness and functionality to meet safety standards.
- Maintained clean, professional environment to enhance passenger experience.
- Communicated with passengers to ensure satisfaction and positive ride experience.
- Managed in-app navigation tools for optimal route selection.
- Assisted passengers with luggage and special requests to improve overall service.
Security Supervisor
Windwalker Security
Somerville
08.2023 - 08.2025
- Supervised security personnel across Emerson College campus to ensure compliance with safety protocols and adequate coverage.
- Conducted regular site inspections to identify and address security vulnerabilities, enhancing overall campus safety.
- Trained new security personnel on procedures and company policies.
- Responded to incidents and emergencies, ensuring swift resolution.
- Monitored live CCTV and access control systems to maintain building security.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Compiled detailed reports on security activities for management review, facilitating informed decision-making.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Issued disciplinary, shift, and incident reports accurately and promptly.
- Collaborated closely with Emerson College police to coordinate security efforts.
Pesticide Applicator
Ecologic Entomology
Boston
03.2022 - 09.2022
- Applied pesticides using various application methods and equipment.
- Monitored pest populations to identify treatment needs and optimize scheduling for effective pest control.
- Conducted site inspections to evaluate pest issues and treatment effectiveness, ensuring tailored solutions.
- Resolved pest issues including rodents, bedbugs, ants, and spiders using safe methods.
- Maintained accurate records of pesticide usage and treatment areas.
- Ensured compliance with local regulations regarding pesticide applications.
- Educated clients on pest management practices and safety protocols to enhance understanding and compliance.
- Collaborated with team members to develop effective pest control strategies.
- Analyzed pest behavior to prevent future infestations by understanding their habitats.
- Studied reports and diagrams of infested areas to determine effective treatment types.
- Participated in professional development activities such as conferences or workshops related to the industry.
Bicycle Tech
Blue Bikes
Somerville
02.2021 - 01.2022
- Diagnosed bike issues and replaced parts to ensure optimal performance and customer satisfaction.
- Installed decals, lights, brakes, tires, rims, and spokes to enhance bike functionality.
- Tested each bike by riding to ensure safety for customers.
- Prepared bikes for GPS installation using small hand grinders and tools to enhance functionality.
- Unloaded trucks of new bikes to maintain inventory levels.
- Maintained organized work area through daily cleaning routines, promoting safety and efficiency.
Concierge
NFC Amenities
Asbury Park
07.2019 - 11.2020
- Provided personalized assistance to guests for various requests and inquiries.
- Coordinated reservations and bookings for accommodations and services to ensure guest satisfaction.
- Resolved guest complaints promptly to maintain satisfaction levels effectively.
- Managed package pickups through concierge and maintained accurate records.
- Sorted and organized packages by unit upon receipt to streamline delivery process.
- Conducted safety tours throughout building to ensure security protocols.
- Monitored building and exterior cameras to uphold security protocols and enhance safety.
BDC/Valet
Prime Honda
West Roxbury
04.2018 - 07.2019
- Coordinated car pick-ups and deliveries for customers, enhancing overall service experience
- Answered calls and scheduled appointments for guests, ensuring efficient service delivery
- Informed guest where to enter their vehicles for servicing
- Provide car rentals for guests/employees
- Distribute work orders for our mechanics as well as apply paid time for each job
- Placed new/used vehicle VINs/Make/Model into our database
- Replied and called back to guest who leave messages and emails about making appointments
- Processed billing for third-party companies, maintaining accurate financial records
Carpenter
Santiago & Son, Inc
Boston
10.2018 - 05.2019
- Prepared houses for renovation by gutting interiors, clearing debris, and applying fresh paint.
- Assisted with electrical wiring, drywall installation, plastering walls, and cabinet construction
- Constructed frames for residential and commercial buildings using various materials.
- Installed windows, doors, and cabinetry with precision and attention to detail.
- Collaborated with project managers to assess project timelines and resource needs.
Pesticide Applicator
Enroute Services
Boston
10.2014 - 09.2018
- Achieved pesticide application license through state certification process, ensuring compliance with regulations.
- Identified and assessed pest infestations, including rats, snakes, wasps, bed bugs, ants, mosquitoes, and spiders, to inform treatment strategies.
- Applied chemical solutions, powders, and gel baits on building exteriors and interiors to effectively eliminate pest populations.
- Studied preliminary reports and diagrams of infested area and determined treatment type required to eliminate and prevent recurrence of infestation as well as learning where certain pests reside around as well as their droppings
Maintenance
Ocean State Job Lot
Dedham
12.2013 - 10.2014
- Ensured all OSJL customers received the best possible service on the sales floor and at the point of sale
- Monitored safety issues and communicated promptly with store management about concerns
Maintenance
First Choice Cleaning
Boston
04.2013 - 10.2013
- Cleaned 12-15 buildings periodically at the main site in Peabody.
- Balanced cleaning multiple carpets, elevators, entrances as well as whole garages
Property Supervisor
J. Duarte Property Management
Boston
03.2011 - 04.2013
- Supervised staff across multiple work sites, ensuring smooth operations and support
- Managed tenant complaints, facilitating effective communication to resolve issues promptly
- Assisted employees in repairing windows, drywall, and plaster walls post-tenant removal, ensuring property maintenance
Waiter
Bertucci's
Randolph
07.2012 - 03.2013
- Consistently demonstrated outstanding customer service skills to ensure customer satisfaction
- Balanced multiple customers as well as providing unwavering service
Key Holder
Radio Shack
Boston
05.2010 - 06.2012
- Responsibly opened and closed the store in a timely manner
- Handled operational procedures, assisted cashiers, as well as kept the entry area neat and tidy
- Provided excellent customer service and supervised cleaning staff
Back Waiter
P.F. Chang's
Boston
08.2009 - 05.2010
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
Education
H.V.A.C - HVAC
Bay State School of Technology
Canton, MA01-2012
High School -
Brighton High School
Brighton, MA01-2008
Skills
- Route optimization
- Customer service
- Equipment maintenance
- Attention to detail
- Time management
- Reliability and punctuality
- Google applications
- Excel and Word
- PowerPoint skills
- Spanish fluency
- Collaboration techniques
- Conflict resolution
Languages
Spanish
Professional
Certification
CPR Certified
Timeline
Security Supervisor
Windwalker Security
08.2023 - 08.2025
Driver
Uber
09.2022 - Current
Pesticide Applicator
Ecologic Entomology
03.2022 - 09.2022
Bicycle Tech
Blue Bikes
02.2021 - 01.2022
Concierge
NFC Amenities
07.2019 - 11.2020
Carpenter
Santiago & Son, Inc
10.2018 - 05.2019
BDC/Valet
Prime Honda
04.2018 - 07.2019
Pesticide Applicator
Enroute Services
10.2014 - 09.2018
Maintenance
Ocean State Job Lot
12.2013 - 10.2014
Maintenance
First Choice Cleaning
04.2013 - 10.2013
Waiter
Bertucci's
07.2012 - 03.2013
Property Supervisor
J. Duarte Property Management
03.2011 - 04.2013
Key Holder
Radio Shack
05.2010 - 06.2012
Back Waiter
P.F. Chang's
08.2009 - 05.2010
H.V.A.C - HVAC
Bay State School of Technology
High School -
Brighton High School