Alexis Folds
Chicago ,IL
Summary
Dynamic and results-oriented professional with a proven track record at American University, adept in complex problem-solving and restorative justice practices. Excelling in roles requiring the ability to manage diverse tasks and resolve customer issues efficiently, I significantly enhanced program effectiveness and engagement. Skilled in both administrative functions and peer mediation, I bring a unique blend of hard and soft skills to any team.
Overview
3
3
years of professional experience
Work History
Team Member
The UPS STORE 0480 &
08.2022 - Current
- Provide friendly and efficient service to customers, addressing their shipping, printing, and retail needs while ensuring a positive store experience.
- Assist customers with packaging and shipping services, including preparing shipments, calculating rates, and tracking packages.
- Maintain inventory levels by restocking shelves, monitoring supplies, and assisting with inventory audits to ensure product availability.
Conference Assistant
American University, UCGS Department
03.2024 - 08.2024
- Checked in and accommodated teens and adults
- Wrote incident reports
- Programmed key cards using international data software
- Authenticated identification for access control
- Implemented conflict resolution strategies for students and staff
Junior Program Coordinator
Parkway Garden Church
05.2022 - 08.2024
- Assist in the planning, implementation, and evaluation of programs and initiatives, ensuring alignment with organizational goals and objectives.
- Manage scheduling and resource allocation for program activities, ensuring smooth execution of event.
- Provide general administrative assistance, including preparing materials, managing budgets, and assisting with marketing efforts to promote programs.
- Prepare reports to assess program effectiveness and inform future donors.
Administrative Staff Assistant
American University, ASAC Department
08.2021 - 05.2022
- Organize and maintain office systems, including filing, scheduling, and inventory management.
- Handle incoming calls, emails, and correspondence, providing prompt and professional responses while assisting with internal and external communications.
- Assist in creating, curating, and scheduling content for social media platforms, engaging with followers, and monitoring online interactions to enhance the organization’s online presence and brand visibility.
Education
Bachelor of Arts - Major Justice And Law, Minor Legal Studies
American University
Washington, DC05.2025
Skills
- Complex Problem-Solving
- Family engagement
- Restorative justice practices
- Reentry Planning
- Juvenile Law Knowledge
- Peer Mediation
Timeline
Conference Assistant
American University, UCGS Department
03.2024 - 08.2024
Team Member
The UPS STORE 0480 &
08.2022 - Current
Junior Program Coordinator
Parkway Garden Church
05.2022 - 08.2024
Administrative Staff Assistant
American University, ASAC Department
08.2021 - 05.2022
Bachelor of Arts - Major Justice And Law, Minor Legal Studies
American University