Alexis Follett
Gowen,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Biggby Barista
Biggby Coffee
06.2024 - Current
- Prepared coffee beverages to ensure customer satisfaction.
- Maintained clean and organized workstations, promoting efficient service.
- Improved customer experience by providing friendly and prompt service.
- Restocked supplies for smooth operations during peak hours.
- Enhanced beverage quality by following precise recipes and standards.
- Collaborated with team to increase efficiency, reducing wait times.
- Managed cash register to ensure accurate transactions and balance.
- Developed strong customer relationships by remembering regular orders.
- Cleaned equipment and dining area, maintaining health and safety standards.
- Suggested menu items to customers to enhance their dining experience.
- Handled customer complaints to ensure resolution and customer retention.
- Provided excellent service, creating a welcoming environment.
- Operated espresso machines to craft high-quality beverages.
- Engaged with customers to increase loyalty and repeat business.
- Followed health guidelines to maintain a safe and clean environment.
Durant Custom Upholstery
Joseph Durant
06.2019 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
McDonalds Shift Manager
McDonalds
02.2017 - 06.2019
- Managed inventory levels for optimal resource allocation.
- Enhanced customer satisfaction with proactive issue resolution.
- Increased team efficiency by streamlining communication processes.
- Oversaw daily operations, maintaining high productivity standards.
- Monitored team performance to align with company goals.
- Managed cash handling processes to ensure financial accuracy.
- Enhanced shift productivity, coordinating tasks effectively.
- Trained new employees to integrate seamlessly into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Cedar Springs High School
Cedar Springs, MI05-2019
Skills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Multitasking
- Customer engagement
- Communication skills
- Conflict resolution
- Positive attitude
- Adaptability
- Friendly and outgoing
Timeline
Biggby Barista
Biggby Coffee
06.2024 - Current
Durant Custom Upholstery
Joseph Durant
06.2019 - 06.2024
McDonalds Shift Manager
McDonalds
02.2017 - 06.2019
High School Diploma -
Cedar Springs High School
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