Dynamic and motivated professional with a proven track record in customer service and beverage preparation, demonstrated during tenures at Raising Cane's Restaurants and Scooters Coffee Shop. Excelled in leadership qualities and multitasking, significantly enhancing customer engagement and operational efficiency. Mastered point-of-sale transactions and menu memorization, ensuring high-quality service and a positive guest experience.
Overview
3
3
years of professional experience
Work History
Crew Member
Raising Cane's Restaurants
Norman, OK
07.2023 - Current
Provided excellent customer service to maintain a positive atmosphere for guests.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Upheld high standards of productivity and quality in operations.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Maintained safe food handling practices to prevent germ spread.
Presented orders to guests within anticipated service times.
Directed patrons to restrooms and other amenities within facility.
Packaged menu items into bags or trays and placed drink orders into carriers.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Processed payments on cash register and counted back bills and change to patrons.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Barista
Scooters Coffee Shop
Norman, OK
08.2024 - 11.2024
Memorized recipes for specialty coffee beverages and seasonal offerings.
Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Collected payments and provided accurate change.
Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Crew Member
Chic-Fil-A
Norman, OK
06.2022 - 07.2023
Provided excellent customer service to maintain a positive atmosphere for guests.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Upheld high standards of productivity and quality in operations.
Presented orders to guests within anticipated service times.
Directed patrons to restrooms and other amenities within facility.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Served food and beverages at take-out counters to provide fast service to waiting guests.
Processed payments on cash register and counted back bills and change to patrons.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Talked pleasantly with customers while taking orders and promoted positive image for business.