ALEXIS FORTEZA
Dallas,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Sr. Business Analyst
XPO Logistics
11.2022 - Current
- Collaborate with cross-functional teams to develop and implement targeted process improvement strategy for customers with high delinquency rates, excessive past dues/balance dues
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies
- Develop and maintain KPI measuring tools for strategic and value-driven financial decisions
- Develop diverse weekly/monthly/quarterly reporting to meet individual needs of collections, cash applications, and sales to senior leadership
- Support leadership team with reporting, analysis, and business presentations to inform divisional strategies
- Interact with internal customers to understand business needs and translate into requirements and project scope.
- Test and improvise system operations to implement new systems and improve existing systems.
- Analyze performance metrics to identify opportunities to increase collection attempts
- Perform gap analysis to identify areas of improvement
- Assist employee onboarding team with the creation of training materials, in addition to leading training sessions for collections team
- Assist HRC implementation team with system testing, system enhances, bug testing, etc
- Collaborate with QA team to test software quality through manual and automated testing (HRC)
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Assess software bugs and compiled findings along with suggested resolutions for development team members.
- Participated and graduated from XPO Leadership/Mentorship Training
AR Analyst
Freeman Companies, LLC
11.2019 - 10.2022
- Provided management oversight, implementation and evaluation of operations and services to promote efficient business operations, resource usage and execution of task
- Specialized expertise, knowledge, and development of standard operating procedures, ticketing system, create, modify and track multiple requests, provisioning of equipment and services, acquisitions, prepares and submits contract packages, conduct audits, evaluate the effectiveness of administrative programs and operations or the productivity and efficiency of the management
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Provided process improvement recommendations that aided in the overall day to day AR functions to enhance overall customer satisfaction, as well as leadership satisfaction to assist upper management with daily/monthly reporting and tracking
- Extensive knowledge of IT systems, software, management principles, concepts, practices, laws, regulations, policies, and techniques to recognize the need for improvement
- Provided implementation services such as requirements development, management guidance, direction, training, and management support to members of the component project team(s)
- Leveraged accounting and finance experiences and expertise to identify, propose and implement automated solutions and reduce manual processes.
- Prepared monthly corporate journal entries and account reconciliations for revenue accounts, research general ledger and revenue related questions, including aged accruals for adherence to company invoicing and payment policies, perform analysis of monthly, quarterly and yearly revenue data to help identify process/procedure improvements
- Prepared audit schedules and assist with analysis during the annual audits, compile data for analysis, performs research, generate ad-hoc reports to verify all incoming receivables, monitor ticketing system regarding accounts receivable disputes and collections.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees and developed training manual to use for reference.
Jr. Staff Accountant
Health Axis Group
07.2018 - 10.2019
- Prepared and maintained financial records to track the organizations assets, liabilities, profit and loss, tax liabilities, and other related financial activities
- Performed general cost accounting and other related duties for the organization, prepared monthly balance sheets, income statements, and profit and loss statements; maintained general ledger, coded invoices, set up new vendor accounts; reconciled accounts
- Reconciled cash disbursement accounts, payroll, customer accounts, and other financial accounts
- Managed accounts receivable collections, verified and/or completed payment of invoices associated with accounts payable and ensured payments were charged to the appropriate accounts
- Provided outside auditors with assistance by gathering the necessary account information and documents to perform annual audit
- Filed company tax forms for federal, state, and local government agencies
- Coordinated with software vendor to maintain accounting software systems; recommends updates to enhance the accounting software, manages the purchasing and invoicing system, maintains knowledge of acceptable accounting practices and procedures, performs other related duties as assigned, excellent verbal and written communication skills, excellent organizational skills and attention to detail, knowledge of general financial accounting and cost accounting, understanding of and the ability to adhere to generally accepted accounting principles, ability to correctly prepare tax reports, proficient with Microsoft Office Suite or similar software, and accounting software
- Assisted with month-end close tasks, prepared adjusting entries for month-end close, assisted with preparing and updating fixed assets schedule, updates monthly prepaid schedules, maintains accounting ledgers by verifying and posting account transactions, reports monthly sales taxes by calculating requirements on paid invoices, disburses petty cash by recording entry and verifying documentation
- Charges/ codes employee expenses to the appropriate expense accounts for each pay cycle, disburses vendor payments by verifying federal id numbers, scheduling and preparing checks, resolving purchase order issues, contract, invoice, or payment discrepancies and documentation, insuring credit is received for outstanding memos, issuing stop-payments or purchase order, amendments, verifies vendor accounts by reconciling monthly statements and related transactions, sets up new vendors ensuring that all tax information is accurately inputted into accounting system, maintains historical records by scanning all documentation in the efforts to go paperless, protects organization's value by keeping information confidential, assist with accounts receivable billing, 1099 and 1096 processing
Commissions Accountant
Health Insurance Innovations
09.2016 - 07.2018
- Supported the payment of commissions to agents by processing commission activities, providing excellent customer service and support to external agents/agencies and internal departments, maintenance of agent files and systems and verification of commission information
- Administered and maintained agent commission activities that facilitate accurate and timely commission payments to agents, building and editing group and individual commission arrangements, running SQL queries, processing manual payments, and term and transfer requests, examines commission system for upstream processes that may impact the accuracy or timeliness of commission payment, work with internal business partners to identify and correct inaccurate configuration and/or system information, troubleshoots commission system problems, submits service requests and documentation when necessary and assures service requests are properly completed, reviews commission system exception reporting and investigates occurrences to resolve commission setup errors, research, documents, and communicates resolutions to external and internal business partners for all inquiries regarding the agent commission and payment processes
- Participated and worked with the State Department of Insurance on audits of agent information and compliance with State regulatory requirements, ensures commission payments are administered effectively in full compliance with rules and regulations of applicable Departments of Insurance, meet or exceed all stated performance production quality and throughput metrics, contributes to company quality initiatives and encourages process improvements that strengthen team and departmental activities, provides written and oral status reports on all assigned tasks, including problem identification and resolution, changes in delivery dates, and all related activity in an accurate and timely manner.
Accounts Receivable Specialist
Advantage Sales and Marketing
09.2012 - 08.2016
- Provided oversight of billing operations and processes in order to ensure collection of account balances, billing for invoiced orders, supporting collection efforts, and reviewing account discrepancies
- Wrote up and sent out invoices and reminders of upcoming payments, while spending significant time on the phone with clients answering account-related questions, posts customer payments by recording cash, check, and credit card transactions, tracks revenues by verifying and entering transactions from the lockbox and local deposits, updates receivables by totaling unpaid invoices, maintains records by microfilming invoices, debits, and credits, verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, and customer service, resolves valid or authorized deductions by entering adjusting entries, resolves invalid or unauthorized deductions by following pending deductions procedures, resolves collections by examining customer payment plans, payment history, and credit lines, summarizes receivables by maintaining invoice accounts, protects the organization’s value by keeping information confidential, accomplishes accounting and organization mission by completing related results as needed.
Education
Bachelor of Arts - Accounting
Keiser University
Tampa, FL2016
Bachelor of Arts - Chemistry
The University of Tampa
Tampa, FL2013
Skills
- Operations Analysis
- Data Analysis
- Analytical Thinking
- Problem-Solving
- Business Administration
- Process Development
- Performance Monitoring
- Mentoring
- Documentation and Reporting
- Team Supervision
- Goal Setting
- Staff Training
Timeline
Sr. Business Analyst
XPO Logistics
11.2022 - Current
AR Analyst
Freeman Companies, LLC
11.2019 - 10.2022
Jr. Staff Accountant
Health Axis Group
07.2018 - 10.2019
Commissions Accountant
Health Insurance Innovations
09.2016 - 07.2018
Accounts Receivable Specialist
Advantage Sales and Marketing
09.2012 - 08.2016
Bachelor of Arts - Accounting
Keiser University
Bachelor of Arts - Chemistry
The University of Tampa