Alexis Franklin
Summary
Hi, my name is Alexis Franklin and I graduated in December 2023 from Coastal Carolina University in Conway, SC with my Bachelor's degree in marine science. I want to get my foot in the door doing something I'm passionate about and willing to do anything asked of me. I have always been fascinated with oceanography and how the ocean works. I have experience in using bathymetric data from commerical shipping and recreational boating for a project in one of my classes and I have used GIS mapping in my wetland plant ecology class to come to conclusions on conservation of wetlands present around housing developments and gold courses in South Carolina. I have 5 years of customer service experience and know how to talk to people. I have developed skills in Microsoft software, poster presenting skills, and working in groups. I also have some animal handling experience like going on a shark cruise and going in the field to retrieve grass shrimp for a project. I am so eager to get into the field of marine science and ready to show what I bring to the table for my future employer, if presented with an opportunity.
Overview
7
7
years of professional experience
Work History
Cashier/Server/Busser/Food Prep
V's Vietnamese Restaurant
04.2017 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- I brought the prepared food out to the guests, assisted with any food concerns they saw, and cleaned/bussed the table once the guests left.
Cashier/Food Prep
Pal's Sudden Service
06.2017 - 10.2017
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- I made the food/drinks to proper guidelines and packaged the items correctly according to the company's guidelines.
Cashier/Fuel Clerk/Bagger/Customer Service/Till Operator
Food City #699
10.2017 - 04.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers by providing information and resolving complaints.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Adhered to social distancing protocols and wore mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
Host
Flapjack's Pancake Cabin
02.2021 - 04.2021
- Assisted managers with quickly resolving service- and food-related issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Relayed guest comments or suggestions to manager on duty for further action.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Answered phone calls to take orders, give information and document reservations.
- Provided patrons with estimated waiting times during peak service hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
Server
Hard Rock Cafe
05.2021 - 08.2022
- Greeted guests within a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner, then would get my manager per protocol.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items then brought out by my manager on duty.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
Server
Doesn't Matter Bar And Grill
08.2022 - 02.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Checked guests' identification before serving alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
Server
Dirty Don's Oyster Bar
02.2023 - 11.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Trainer for new hires for FOH
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests and offer suggestions
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Cash Office Clerk
Lowe's Foods #240
11.2023 - 05.2024
- I am responsible for tracking, logging, and recording all money within the front-end on a daily basis
- I balance tills twice a week for all registers on the front-end
- I am responsible for pick-ups and loans for all registers including the self-checkout kiosks
- I am responsible for recording all lottery sales at the end of the day
- I am responsible for printing all of the end of day reports for the store managers and opening cash office clerk
- I am responsible for the safe and making sure deposits are done when needed
- I am cross-trained to help at self-checkout, bagging, cashiering, and online grocery carry out.
- Improved cash handling efficiency by implementing streamlined processes and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
Host
Blueberries Grill
03.2024 - 05.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Marine Science
Coastal Carolina University
Conway, SC12.2023
High School Diploma -
David Crockett High School
Jonesborough, TN05.2019
Skills
- Order Management
- Food Inspection
- Table Bussing
- Safe Food Handling
- Restaurant Experience
- Customer Service
- Cashier
- Operating a cash office
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Animal Handling
Work Skills
College Skills
- Poster presenting
- Working in groups
- Scientific paper writing
- Laboratory work
- GIS
- Data Analysis
- Data Entry
- Relationship Building
- Critical Thinking
- Analytical Reasoning
- Time Management
- Innovative thinking
Personal Skills
Affiliations
- I am single dog mom to my four-year old lab mix, Marsh. I love to draw, play Wordle, go on walks with my dog, and take walks on the beach. I was a bowler from the age of 5-18 and was in the top 10 of Tennessee women's division my entire career.
Timeline
Host
Blueberries Grill
03.2024 - 05.2024
Cash Office Clerk
Lowe's Foods #240
11.2023 - 05.2024
Server
Dirty Don's Oyster Bar
02.2023 - 11.2023
Server
Doesn't Matter Bar And Grill
08.2022 - 02.2023
Server
Hard Rock Cafe
05.2021 - 08.2022
Host
Flapjack's Pancake Cabin
02.2021 - 04.2021
Cashier/Fuel Clerk/Bagger/Customer Service/Till Operator
Food City #699
10.2017 - 04.2020
Cashier/Food Prep
Pal's Sudden Service
06.2017 - 10.2017
Cashier/Server/Busser/Food Prep
V's Vietnamese Restaurant
04.2017 - 05.2017
Bachelor of Science - Marine Science
Coastal Carolina University
High School Diploma -
David Crockett High School