Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Franks

New Carlisle,OH

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience

Work History

Sales Associate

Speedway Cafe
09.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Machinist

HTCI Co.
08.2020 - 07.2022
  • Utilized micrometers and calipers to measure and verify precise tolerances.
  • Manually set up machinery, lathes, and grinders.
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
  • Worked with team members to improve production processes and procedures.
  • Monitored equipment to detect and report malfunctions and prevent accidents.
  • Adjusted machine settings to reduce waste and improve efficiency.
  • Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
  • Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
  • Adapted quickly to new and changing technologies in machining field.

Crew Member

Raising Cane's Restaurants
03.2020 - 08.2020
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

3rd Shift Crew Member

Speedway Gas Station
02.2020 - 06.2020
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Machine Operator

Pvs Plastics Technology
01.2020 - 02.2020
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.

Customer Service Representative

L Brands Inc. Bath And Body Works
11.2019 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Personal Assistant

Family And Youth Initiative
11.2018 - 10.2019
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Attended meetings, took notes and tracked action items.
  • Served as point of contact between clients and managerial staff.

Education

GED -

Clark State Community College
Springfield, OH
08.2019

Skills

  • Contract Preparation
  • Inventory Control
  • Customer Needs Assessment
  • Business Development
  • Product Sales
  • Payment Processing
  • Order Processing
  • Upselling
  • Money Handling
  • Customer Service
  • Teamwork and Collaboration
  • Sales Forecasting

Timeline

Sales Associate

Speedway Cafe
09.2022 - Current

Machinist

HTCI Co.
08.2020 - 07.2022

Crew Member

Raising Cane's Restaurants
03.2020 - 08.2020

3rd Shift Crew Member

Speedway Gas Station
02.2020 - 06.2020

Machine Operator

Pvs Plastics Technology
01.2020 - 02.2020

Customer Service Representative

L Brands Inc. Bath And Body Works
11.2019 - 01.2020

Personal Assistant

Family And Youth Initiative
11.2018 - 10.2019

GED -

Clark State Community College

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Alexis Franks