Alexis Frazier
Flight Attendant
Pittsburgh,PA
Summary
Results-focused Flight Attendant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Flight Attendant
Southwest Airlines
Baltimore, MD
06.2016 - Current
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Attended annual trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Senior Customer Relations Representative
Southwest Airlines
Dallas, TX
04.2014 - 05.2016
- Provided responses and corresponded with internal and external Customers with a heavy emphasis on complaint resolution.
- Answered Customer inquiries across all communication channels including e-mail, written correspondences, and telephone.
- Used good judgment on a daily basis to provide Customers with win-win results.
- Supported all Company personnel in clarifying Company practices, policies, and procedures.
Corporate Communications Intern
Southwest Airlines
Dallas, TX
01.2014 - 04.2014
- Provided administrative support to senior team members
- Supported the Corporate Communication Team by managing incoming speech requests for the Speaker's Bureau.
- Developed media pitches for the Medical Transportation Grant Program.
- Created content and drafted the Green Tuesday blog posts weekly with focus on environmental efforts.
- Compiled text-in questions for follow-up from the Messages to the Field, researched awards, and updated CEO Gary Kelly’s quote for the Digital Signs weekly.
Open Market Intern
Barclaycard US
Wilmington, DE
06.2013 - 07.2013
- Assisted the Social Media Manager of the Barclaycard Ring Community (attached online community for the first crowd sourced credit card) and Barclaycard Travel Community.
- Maintained a Barclaycard Ring Blog Traffic Analysis excel document to keep track of weekly blog views and engagement.
- Conducted research for social media and credit card trends.
- Created and presented an email marketing project including potential designs for Barclaycard Ring’s weekly emails, created Fun Financial Polls and Facts for Barclaycard Ring social media platforms.
- Participated in a group project that created emBARC, an app feature that was presented to the Barclaycard US Executive Board.
- Published Blogs on Barclaycard Ring Public Website.
Giving Kudos Makes Us Stronger
How College Students Build and Maintain Credit - Nominated for Barclaycard’s Champion Program for participating in a hiring experience video presentation.
Front Desk Clerk
Clarion University
Clarion, PA
11.2011 - 05.2013
- Overlooked the Givan Residence Hall front desk.
- Assisted the residents in a respectful and helpful manor.
- Monitored the use of various office supplies and equipment.
- Provided hall and campus information.
- Scheduled appointments for the Assistant Director.
- Regulated mail delivery to the residence halls.
Sales Associate
Macy's
Wilmington, DE
11.2011 - 08.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
Management Assistant
SOAR Inc
Wilmington, DE
06.2009 - 08.2011
- Assisted the manager in daily office tasks.
- Filed confidential documents, and kept the office organized.
- Completed spreadsheets and certificates with Microsoft Excel.
- Completed daily logs for management review.
Education
Bachelor of Science - Digital Communications And Media
08.2010 - 12.2013
Skills
Interpersonal communications
Airline Operations
Emergency Response
Schedule Management
Company policy adherence
Public speaking
Timeline
Flight Attendant - Southwest Airlines
06.2016 - Current
Senior Customer Relations Representative - Southwest Airlines
04.2014 - 05.2016
Corporate Communications Intern - Southwest Airlines
01.2014 - 04.2014
Open Market Intern - Barclaycard US
06.2013 - 07.2013
Front Desk Clerk - Clarion University
11.2011 - 05.2013
Sales Associate - Macy's
11.2011 - 08.2012
Clarion University of Pennsylvania - Bachelor of Science, Digital Communications And Media
08.2010 - 12.2013
Management Assistant - SOAR Inc
06.2009 - 08.2011