Alexis Frenton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server/Supervisor/Bartender
The Old Bag of Nails Pub
06.2022 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during nights and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Customer Service Representative
Discover Financial Services
10.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Lead Cashier/Key Holder
Ulta Beauty Inc.
11.2020 - 10.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Education
High School Diploma -
Licking Valley High School
Newark, OH05.2020
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Data Entry
- Microsoft Outlook
- Phone Etiquette
Timeline
Server/Supervisor/Bartender
The Old Bag of Nails Pub
06.2022 - Current
Customer Service Representative
Discover Financial Services
10.2021 - 05.2022
Lead Cashier/Key Holder
Ulta Beauty Inc.
11.2020 - 10.2021
High School Diploma -
Licking Valley High School
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