Alexis Froehlich
Fayetteville,NC
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Committed Personal Care Assistant well-versed in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in client care. Ready to undertake challenging cases and provide superlative health outcomes. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive, and motivated with a strong desire to promote student potential. Offering 2 years of experience with a passion for building a strong rapport with faculty, students, and caregivers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Toddler Teacher
KinderCare Learning Centers
03.2022 - Current
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
Personal Care Assistant
Native Angels Home Care
04.2021 - 04.2022
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Assisted with meal planning to meet nutritional plans.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Laundered clothing and bedding to prevent infection.
- Reported concerns to nurse supervisor to promote optimal care.
- Completed scheduled patient check-ins and progress reports for clients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Certified Nursing Assistant
Via Christi Village
10.2019 - 09.2020
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Customer Service Phone Agent
Advanced Technologies
11.2018 - 07.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Resident Care Manager
Oak Terrace Memory Care
12.2017 - 11.2018
- Conducted routine evaluations of overall resident care within facility and enforced high standards of care.
- Assisted with setting patient goals, recommended interventions and connected patients with available program resources.
- Oversaw floor employee performance, improvement planning and training.
- Performed rounds to evaluate patient conditions and update care plans.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted with meal planning to meet nutritional plans.
Certified Nursing Assistant
Hillcrest Rehabilitation Center
01.2017 - 01.2018
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Cashier
Cub Foods
09.2015 - 12.2016
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education
Some College (No Degree) - Medical Assistant
Career Step
Associate of Arts - Liberal Arts And General Studies
Southern New Hampshire University
Online02.2025
High School Diploma -
Mankato West Senior High School
Mankato, MN06.2017
Skills
- Compassionate patient care
- Medication management
- Tact and diplomacy
- Adaptable under pressure
- Compassionate client care
- Staff leadership
- Patient safety
- Patient relations
Certification
- Personal Care Aide (PCA)
- Certified Nursing Assistant
- Certified Medical Assistant (CMA)(Did classes with careerstep, have the certification.)
Timeline
Lead Toddler Teacher
KinderCare Learning Centers
03.2022 - Current
Personal Care Assistant
Native Angels Home Care
04.2021 - 04.2022
Certified Nursing Assistant
Via Christi Village
10.2019 - 09.2020
Customer Service Phone Agent
Advanced Technologies
11.2018 - 07.2019
Resident Care Manager
Oak Terrace Memory Care
12.2017 - 11.2018
Certified Nursing Assistant
Hillcrest Rehabilitation Center
01.2017 - 01.2018
Cashier
Cub Foods
09.2015 - 12.2016
Some College (No Degree) - Medical Assistant
Career Step
Associate of Arts - Liberal Arts And General Studies
Southern New Hampshire University
High School Diploma -
Mankato West Senior High School