Alexis Fulford

• Maintained detailed records of all activities related to operations support functions for easy reference during internal audits or regulatory reviews.
• Created and maintained well-organized electronic and hard copy files to support highway processes.
• Processing driveway permits.
• Receiving phone calls and taking messages for others out of office.
• Locating information about properties/roads using ACR Map for residents.
• Making work orders for residents, with detailed descriptions.

I received phone calls from customers, set dates for other employees to do service, assisted in billing, and ringing up sales orders for high value customers. I supervised all pool liner install deals and quoting/ordering such. I am loosely over all service employees dealing with fixing and quoting new equipment. I do all warranty related activities including making claims, ordering/receiving parts, and being paid for such warranty work. I also handle the majority of ordering for the service department and large projects.

• Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Streamlined opening and closing procedures as integral member of store staff.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Maintained regular and consistent attendance and punctuality.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
• Communicated product information with confidence and educated consumers about company.
• Engaged, educated and befriended customers to deliver amazing shopping experience.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
• Completed floorsets, filled floor and rang up customers.