Alexis Fullard
Las Vegas
Summary
Motivated and detail-oriented customer service professional with over 10 years of experience supporting clients across airline, hospitality, and operations industries. Skilled in managing complex customer requests, processing data accurately, and delivering clear, solution-focused communication in fast-paced environments. Recognized for reliability, empathy, and strong multitasking abilities while maintaining exceptional service standards. Eager to bring proven customer service, administrative, and problem-solving skills to an entry-level insurance role with opportunities for growth and licensing.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Airline Industry)
Southwest Airlines
05.2023 - Current
- Coordinated passenger check-in processes to enhance operational efficiency and customer satisfaction.
- Assisted in resolving customer inquiries, promoting a positive travel experience through effective communication.
- Monitored flight schedules and gate assignments to optimize passenger flow and reduce delays.
- Managed baggage handling procedures, ensuring timely and accurate delivery to maintain service standards.
- Respond to high-volume customer inquires with accuracy, empathy, and professionalism.
- Manage account updates and travel changes using internal systems similar to policy management software.
- Verify documentation, maintain accurate data entry, and follow strict company procedures.
- Provide clear communication and proactive problem-solving to ensure customer satisfaction and retention.
Customer Service Associate (Hospitality)
Various Venues
02.2017 - 03.2023
- Delivered exceptional service to diverse customers in fast-paced environments while ensuring accuracy in transactions.
- Handled confidential payment and order information, maintaining organized digital and written records.
- Balanced multiple customer requests simultaneously while staying calm, professional, and attentive.
- Built customer loyalty through strong interpersonal skills and solution-focused communication.
Front Desk Customer Service Representative
Marriot Hotel
01.2015 - 02.2017
- Managed check-in and check-out processes for guests, ensuring a seamless experience.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction.
- Coordinated room assignments and maintained accurate booking records using property management software.
- Trained new staff on front desk procedures and customer service standards to improve team performance.
- Implemented efficient front desk workflows that reduced wait times during peak hours.
- Developed strong relationships with guests, promoting loyalty through personalized service interactions.
- Conducted regular audits of inventory and supplies to maintain operational efficiency at the front desk.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
Customer Support Coordinator
Amazon
09.2012 - 01.2015
- Oversaw daily dispatch operations, ensuring timely deliveries and optimal route planning.
- Trained and mentored team members on best practices for effective dispatch management.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Communicated with drivers and customers to coordinate schedules, deliveries, and issue resolution.
- Managed and updated detailed logs to ensure accurate racking and accountability.
- Promoted for reliability, leadership, and strong problem-solving performance in a fast-paced environment.
Education
Associate of Arts (AA) - Psychology
Chabot College
Hayward, CA06-2014
Skills
- Documentation Accuracy
- Email & chat correspondence
- Customer service & Support
- Typing accuracy & attention to detail
- Basic computer literacy
- Willingness to learn new software and systems
- Communication and Active Listening
- Time management and Organization
- Payment processing security
- Insurance Terminology (Training and Licensing Ready)
- Problem Solving and Conflict Resolution
- Multitasking in Fast-Paced Environments
- Team Collaboration and Professionalism
Certification
- CPR Certified
- Alcohol Server Card
- TAM Card
- Health Card
- Sheriff Card
Timeline
Customer Service Representative (Airline Industry)
Southwest Airlines
05.2023 - Current
Customer Service Associate (Hospitality)
Various Venues
02.2017 - 03.2023
Front Desk Customer Service Representative
Marriot Hotel
01.2015 - 02.2017
Customer Support Coordinator
Amazon
09.2012 - 01.2015
Associate of Arts (AA) - Psychology
Chabot College