Alexis Gaines
Grand Island,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Negotiator
Timberline Financial And Atlas Debt Relief
12.2019 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Negotiator Specialist
Strategic Financial Solutions
01.2018 - 12.2019
- Achieved successful negotiation outcomes by utilizing effective communication and active listening skills.
- Managed complex contract negotiations for optimal results, incorporating thorough research and attention to detail.
- Enhanced client relationships with efficient negotiation strategies that focused on mutually beneficial solutions.
- Developed customized negotiation plans, consistently achieving desired outcomes and maintaining strong professional relationships.
- Improved negotiation processes by implementing best practices, streamlining operations for increased efficiency and effectiveness.
- Trained junior negotiators in advanced techniques, fostering a culture of continuous improvement within the team.
- Reduced costs for clients by skillfully negotiating favorable terms with suppliers and vendors.
Collections Agent
American Coradius International LLC
10.2016 - 01.2018
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
Restaurant Waiter
Seneca Niagara Resort & Casino
04.2014 - 10.2016
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Education
High School Diploma -
Christian Academy of WNY
North Tonawanda, NY06.2013
Skills
- Analytical Thinking
- Cultural Awareness
- Good Telephone Etiquette
- Multitasking Abilities
- Time Management
- Organizational Skills
- Computer Skills
- Building rapport
- Teamwork and Collaboration
- Relationship Building
- Financial Management
- New Hire Training
Timeline
Senior Negotiator
Timberline Financial And Atlas Debt Relief
12.2019 - Current
Negotiator Specialist
Strategic Financial Solutions
01.2018 - 12.2019
Collections Agent
American Coradius International LLC
10.2016 - 01.2018
Restaurant Waiter
Seneca Niagara Resort & Casino
04.2014 - 10.2016
High School Diploma -
Christian Academy of WNY
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