Alexis Galindo
Lompoc
Summary
Accomplished Administrative Assistant with USAF, adept at enhancing office efficiency through strategic scheduling and process improvements. Proven expertise in customer service and Microsoft Office Suite, fostering positive client relations. Recognized for streamlining workflows and training programs, contributing to a 20% increase in team productivity. Strong problem solver with exceptional time management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
USAF
08.2024 - Current
- Managed scheduling, calendar coordination, and travel arrangements for multiple executives, ensuring efficient time management and priority alignment.
- Facilitated interdepartmental communication and collaboration by organizing meetings, tracking project progress, and streamlining workflows.
- Supported onboarding and training for new staff, including preparing materials and coordinating orientation schedules to ensure smooth integration.
- Developed and maintained electronic and paper filing systems, improving document organization, retrieval, and archiving processes.
- Prepared reports, presentations, and correspondence for meetings, supporting executive and team needs.
- Handled multi-line phone systems, routed calls, and delivered exceptional customer service to clients and visitors.
- Implemented process improvements to streamline administrative tasks, enhancing overall office efficiency.
- Maintained strict confidentiality of sensitive information and ensured compliance with privacy policies.
- Contributed to positive work culture by organizing recognition programs and fostering professional relationships among colleagues.
- Supported HR functions such as updating employee files and processing time-off requests, ensuring accuracy and compliance.
- Collaborated on special projects, including research, event logistics, and other initiatives as assigned by leadership.
- Developed and implemented training programs to enhance employee skills and performance.
- Facilitated workshops engaging participants in interactive learning experiences.
Postal Clerk
USAF
07.2021 - 07.2024
- Processed incoming and outgoing mail using automated systems, ensuring timely and accurate distribution.
- Managed package tracking, weighing, and cost calculations based on classification, weight, and destination.
- Sorted mail and parcels with high accuracy, maintaining organized mailboxes and delivery schedules.
- Trained new staff on postal procedures, regulations, and company policies to facilitate smooth onboarding.
- Assisted customers with shipping, labeling, and financial transactions, enhancing service efficiency.
- Oversaw inventory management for mailing supplies, placing orders to ensure operational readiness.
- Implemented workflow improvements, reducing wait times and increasing departmental efficiency.
- Maintained a clean, organized work environment, supporting safety and operational effectiveness.
- Contributed to customer satisfaction by delivering prompt, professional service during high-volume periods.
- Scheduled routine maintenance and repair of facility equipment.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Cashier
Texas Thrift
03.2020 - 02.2021
- Processed customer transactions accurately, including sales, returns, and financial exchanges.
- Assisted customers with product inquiries, payment methods, and service options to ensure satisfaction.
- Managed cash register operations, including balancing registers and handling cash, credit, and check payments.
- Maintained a clean, organized checkout area to support efficiency and a positive shopping experience.
- Upsold store services and products, contributing to sales goals and customer engagement.
- Resolved customer issues promptly and professionally, enhancing overall service quality.
- Supported inventory management by restocking shelves and monitoring product availability.
- Trained new cashiers on store policies, POS systems, and customer service standards.
- Handled customer complaints and feedback with patience and professionalism, fostering loyalty.
Games Attendant
Six Flags Over Texas
03.2018 - 12.2018
- Supervised game operations, ensuring compliance with safety protocols and enhancing guest experience.
- Trained new attendants on equipment usage, customer service standards, and operational procedures.
- Managed inventory of game prizes, optimizing stock levels for efficient distribution to guests.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Answered guest questions to provide fun game experience.
- Explained and demonstrated games and attractions to assist guests.
- Maintained prize displays and provided daily inventory count of merchandise for each game.
- Offered personalized attention towards guests, ensuring their needs were met, and expectations exceeded.
Education
Associate of Arts - Information Management
Community College of The Air Force
Remote12-2025
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- File organization
- Customer and client relations
- Microsoft Office Suite
- Critical thinking
- Strong problem solver
- Scheduling
Certification
- Adult CPR/ AED Certification, American Red Cross - 8/27/2025-8/27/2027.
Timeline
Administrative Assistant
USAF
08.2024 - Current
Postal Clerk
USAF
07.2021 - 07.2024
Cashier
Texas Thrift
03.2020 - 02.2021
Games Attendant
Six Flags Over Texas
03.2018 - 12.2018
Associate of Arts - Information Management
Community College of The Air Force