Alexis Gallegos
Cleburne,TX
Summary
To seek and maintain full-time position that offers professional challenges also a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
NCL Pride of America
Norwegian Cruise Line
10.2022 - 10.2023
- Organized merchandise cases and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
In Home Caregiver
Elderly
03.2021 - 09.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided mobility assistance such as walking and regular exercising.
Customer Service Sales Representative
Sitel
02.2016 - 03.2020
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, and email communication to foster top-quality service delivery.
- Determined customer needs and interests to recommend [Product or Service] to customers.
Bar Waiter
FatBoss Pub
02.2018 - 11.2019
- Maintained clean and organized bar area.
- Assisted with bartending duties during high-volume shifts.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Central High School
San Angelo, TX04.2014
Skills
- Good Telephone Etiquette
- Calm Under Pressure
- Problem Resolution
- Excellent Communication
- Relationship Building
- Clerical Support
Timeline
NCL Pride of America
Norwegian Cruise Line
10.2022 - 10.2023
In Home Caregiver
Elderly
03.2021 - 09.2021
Bar Waiter
FatBoss Pub
02.2018 - 11.2019
Customer Service Sales Representative
Sitel
02.2016 - 03.2020
High School Diploma -
Central High School