Motivated, personable business manager excited to inspire and engage associates through communicating fully, genuinely and respectfully. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments by effectively collecting and analyzing data to solve problems in a timely matter. Excellent team-building skills and operational sound by consistently maintaining policy and procedure compliance.
Overview
21
21
years of professional experience
Work History
Sales Manager
Best Buy
Prescott, AZ
09.2004 - 06.2009
As a member of the store leadership team, I coached and trained store personnel to achieve sales goals as well as to ensure profitability through correct use of store systems and processes. Overseen the store operations including customer service and administration, planning and managing merchandising, replenishment, product inventory, and loss prevention activities. Ensured friendly, fast and accurate processing of all customer transactions while creating a health and positive work environment which drove employee engagement and retention. Supervised two junior managers and 70 associates including overseen two servicing departments.
Store Manager
Petsmart
Seal Beach, CA
09.2009 - Current
Store Manager responsible for directing the day-to-day operations in store. Responsible for coaching, developing, and inspiring associates, upholding a company culture, and enforcing all policies and standards to provide an outstanding Pet Parent experience. Also responsible for meeting the financial goals of the business, overseeing the operations of our Services and ensuring the safety of the live pets in our care. Strong leadership and communication skills and provided energetic management to the business.