Alexis Galloway
CA
Summary
Highly organized and detail-oriented professional with a proven track record in managing responsibilities and building strong relationships. Skilled in accurate record-keeping, multitasking, and meeting deadlines, with experience handling scheduling, customer accounts, and problem resolution. Adept at maintaining a high level of precision and reliability, seeking to leverage transferable skills in communication, organization, and customer service in an Accounts Ledger Specialist role. Proficient in financial transactions, data entry, and team collaboration, with a commitment to continuous learning and excellence.
Overview
7
7
years of professional experience
Work History
Long-term childcare nanny/babysitter
Taylor family/Healy Family
01.2022 - Current
- Provide attentive care for young infant/toddler ages 3 months- 2.5 years
- Preparing meals and snacks for children based on dietary guidelines
- Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
- Provide the baby with age appropriate developmental activities to promote growth and help to achieve developmental milestones
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Transport the child safely to and from different activities
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Maintained a well constructed sleep and wake time schedule
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Direct to home Field Solar Sales Consultant
Sunrun
11.2022 - 05.2023
- Sources and develops self-generated leads and appointments with potential customers
- Conducts in-home sales presentations for potential customers
- Meets minimum required sales targets as set by the sales leadership
- Develops effective self-generation sales strategies
- Evaluates customers' knowledge and needs, building productive long lasting relationships
- Ensures a clean transition of post-sale activity to other teams by delivering complete customer information
- Accurately dispositions and reports on outcomes via our CRM tool
- Provides an industry leading customer sales experience from initial contact through installation and after the customer's system is turned on
- Prepares for appointments by building proposals, preparing for objections, and calling customers to confirm appointments
- Attends required trainings, and follow Sunrun Sales processes
- Maintains current knowledge of the latest industry developments by attending sales meetings, sales events, trainings, and industry events
- Efficiently managed multiple accounts and prioritized actions to maximize sales productivity while maintaining high levels of customer satisfaction.
Social Media Manager, Website Developer, Client Contacting Associate
Growth Theory Marketing
02.2021 - 12.2021
- Efficiently contact potential clients through website outreach
- Utilize Microsoft Office and Google applications such as sheets, docs, etc
- Understand basic knowledge of WordPress and utilize it to create and design functional and aesthetically pleasing websites
- Build out content calendars for an entire month of social media posts
- Oversee social media platforms within each assigned clients account
- Review Unique Marketing Plan (UMP) for each client and setup up each account in 'Later'
- Communicated with clients to resolve past-due balances or billing disputes professionally and efficiently, maintaining a strong working relationship throughout the process.
- Maintain and update client information within each account
- Creating content visuals for each client account based on brand parameters in the UMP and content calendars
- Utilizing 'Canva' to design creative for each platform that fits the best practices size guidelines
- Implemented pre-approved growth strategies for each client account based on UMP
Retail Cashier, Sales Associate, Shipping Associate, and Skate Technician
Fritzy's Roller Skate Shop, Pacific Beach & El Cajon
06.2020 - 09.2021
- Answer phone calls and questions regarding roller skates and product availability
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Assisted in managing the money that comes in and the money that goes out of the company.
- Make appropriate recommendations to customers regarding their roller skating needs and preferences
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Provided brief and/or in-depth information and answers regarding all types of roller skating questions
- Prepare and assemble orders to be sent to customers
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Properly adjust and assemble roller skates to be in pristine condition before being shipped out.
- Maintain a clean and organized workspace by collecting trash, organizing boxes, and wiping all surfaces consistently
- Carefully completed approximately over 10 large transactions a day accurately and in a timely manner
- Catered to multiple customers at a time of varying ages with a positive and helpful attitude
Registered ABA Behavior Technician and Behavior Interventionist
ACES
02.2020 - 05.2020
- Maintained current Registered Behavioral Technician License in good standing
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Used patience, empathy, and passion for helping others no matter what age
- Provided ABA services to children ages 5-18
- Had an upbeat and positive attitude every day
- Quickly assessed situations, improvised, and creatively engaged with kids
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Flexibility and adaptability with every day's unique challenges
- Enhanced client progress by implementing individualized behavior intervention plans.
- Applied strong communication and documentation skills- communicated challenges and documented successful programs for clients
- Compassionate and collaboratively experienced & learned together with the children and their families
- Skillfully and accurately documented all findings and information digitally through ACES software
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Noodles Ambassador and Cashier
Noodles and Company
10.2019 - 02.2020
- Company Overview: Oceanside CA
- Regularly and continuously cleaned and kept the restaurant tidy and organized
- Worked closely with others on my team to communicate and prepare all orders correctly and timely
- Consulted with customers to understand their desires and suggest the best menu items to meet their expectations while ordering food
- Worked well with kitchen, management, and serving staff to coordinate efficient service
- Made guests feel welcome and happy even during busy periods with long wait times
- Maintained smooth service by taking and preparing over 30 orders each day
- Kept dining and serving area presentable and well-stocked to meet any guest's needs
- Oceanside CA
Party Hostess
Skateworld
10.2017 - 12.2019
- Company Overview: San Diego
- Made guests feel welcome and happy even during busy periods with long wait times
- Served food and provided customer service to children and adults ages 3 and beyond
- Provided basic roller skating lessons to children ages 3-16
- Maintained smooth service by taking and preparing over 20 orders each day
- Trained new team members in the policies of the establishment, all menu items, and strategies to successfully perform every task
- Worked well with kitchen, management, and serving staff to coordinate efficient service
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Regularly removed trash, organized tools, and checked the shop's equipment to maintain a neat and safe work area
- San Diego
Education
Associate of Science - Kinesiology
Palomar College
12.2024
Associate of Science - Kinesiology
MiraCosta College
12.2024
High School Diploma -
Escondido High School
05.2019
Skills
- Proven Leadership
- Communication
- Reliability and trustworthiness
- Customer Service
- Multitasking Abilities
- Strong organization
- Computer software proficiency (Microsoft, Oracle, etc)
- Website Development
- Social Media Management and Creative
- Payment processing
- Data Entry & Accuracy
- Customer account management
- Attention to detail
- Problem solving
Timeline
Direct to home Field Solar Sales Consultant
Sunrun
11.2022 - 05.2023
Long-term childcare nanny/babysitter
Taylor family/Healy Family
01.2022 - Current
Social Media Manager, Website Developer, Client Contacting Associate
Growth Theory Marketing
02.2021 - 12.2021
Retail Cashier, Sales Associate, Shipping Associate, and Skate Technician
Fritzy's Roller Skate Shop, Pacific Beach & El Cajon
06.2020 - 09.2021
Registered ABA Behavior Technician and Behavior Interventionist
ACES
02.2020 - 05.2020
Noodles Ambassador and Cashier
Noodles and Company
10.2019 - 02.2020
Party Hostess
Skateworld
10.2017 - 12.2019
Associate of Science - Kinesiology
MiraCosta College
High School Diploma -
Escondido High School
Associate of Science - Kinesiology
Palomar College
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