Hi, I’m
Alexis Gamboa
McHenry,IL
Summary
Experienced in building strong client relationships and applying strategic problem-solving techniques within a collaborative environment. Proficient in data analysis to extract valuable insights and translate them into actionable recommendations. Seeking to transition into a new field and leverage these versatile skills across industries.
Overview
6
years of professional experience
1
Certification
Work History
U.S. Bank
Client Relationship Consultant
10.2023 - Current
Job overview
- I am well trained in both banker and teller positions, meaning I am able to handle all transactions involving deposits, cashing checks, wire transfers, printing cashier's checks/money orders, resolving disputes and managing anything a customer may walk in for.
- As well as balancing our vault at the end of every day, conducting audit's on any drawers when prompted too, and helping assist my Branch Manager with cash ordering for our vault and ATM to ensure that we are within our limits to be able to run our day to day business.
- Updating information and building trust/rapport with every single customer I encounter.
- As a banker, I am also able to open accounts, such as checking, savings, CD's, money markets, credit cards, making our customer/clients happy by providing the best customer service I can and making it known they are in capable hands to do what's best for them.
- Getting them in contact with our partners such as wealth, business, mortgage, and all of the above.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
ALDI
Assistant Store Manager
10.2019 - 10.2023
Job overview
- In my position as Assistant Store Manager at ALDI, I managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- As well as understanding budgeting and hours efficiently.
- Ordering supplies and making sure our store has what it needs at all times.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within our organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted in recruiting, hiring and training of team members.
Snap-on
Warehouse Worker
01.2019 - 10.2019
Job overview
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Heavy lifting with long hours and extreme multitasking
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
Education
Mchenry High SchoolMcHenry, IL
High School
01.2016
Skills
- Management
- Organizational Skills
- Payroll
- Customer Service
- Heavy lifting
- Budgeting
- Planograms/Merchandising
- POS
- Profit/Loss Prevention
- Time Management
- Problem-solving
- Attention to detail
- Integrity and honesty
- Customer relationship management
- Client rapport
- Risk assessment
- Excellent communication
- Multitasking Abilities
Certification
Food Handler Certification
Accomplishments
- Within my first year of being brand new to the banking industry, I was able to meet 99.5% of all of the goals/requirements set for me. Resulting in being awarded with the Top Quarterly Performer of Q3, top 10% in our District.
Quarterly Branch Banking Top Performer; Top 10% in District.
This award was something I will always be proud of, and will allow me to not only - never give up but also strive for better. As being brand new to the banking industry, on top of being under an immense amount of expectations, I was learning and performing with only one other colleague who was in charge of training me to be the best I can - instead of letting it intimidate me, I allowed it to motivate me as I thrive under challenges and sometimes - stress.
This helped improve my confidence in all areas as I was not only able to achieve the Top 10% of Bankers in our district, proving that I can meet quotas given to me - this award had a category of not only expectations, but it included customer satisfaction surveys. Knowing I can step into something that was brand new to me, and at the same time, continue to help my community was a huge success to me. I take very much pride in knowing I can produce what's given to me, but also make sure that, no matter what position I am in, my customers/clients know how much I truly care about them and the company I work for.
Languages
English
Full Professional
Timeline
Client Relationship Consultant
U.S. Bank
10.2023 - Current
Assistant Store Manager
ALDI
10.2019 - 10.2023
Warehouse Worker
Snap-on
01.2019 - 10.2019
Mchenry High School
High School