Alexis Gandy

• Support activities that help mitigate organizational impact or loss.

• Develop a trusting relationship with the client, while taking action to reduce fraud exposure in its earliest stages, Duties include workflow management and interaction with other departments, as well as basic analysis and research.

• Support an expansive array of products/services such as commercial credit cards.

• Demonstrate technical/administrative expertise. Apply specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.

• Complete research, analysis and documentation of account activity and personal judgment to determine appropriate actions that need to be taken.

• Execute and performed the day-to-day resolutions of complex problems and handled escalated client complaints.

• Execute processes defined for fraud detection and prevention, while identifying new trends in fraud helping to save millions each year.

• Investigate unbilled and posted transactions to resolve identity and transaction fraud.

• Provide (internal and external) customers with the correct parts for their vehicle based on assessments made.
• Maintain inventory for the accuracy of daily cycle counts and stocking levels.
• Process inventory.
• Collaborate with local & international dealerships & vendors to source and obtain parts specific to each vehicle.
• Reallocated incorrect and/or defective parts to parts vendors or manufacturer.