ALEXIS GARCIA
Las Vegas
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
9
9
years of professional experience
Work History
partnership specialist
PPersonnel
Las Vegas
04.2025 - Current
- Managed client accounts to ensure satisfaction and retention.
- Conducted regular reviews of account performance with clients.
- Developed strategies to enhance revenue generation from existing accounts.
- Renewed existing accounts by building relationships with clients.
- Maintained accurate records of customer interactions and feedback.
- Researched and analyzed customer feedback to identify areas of improvement.
- Assisted in developing strategies to increase customer satisfaction levels.
- De-escalated customer interactions by providing alternative solutions to issues.
- Created comprehensive reports on account performance and presented them to senior management.
- Prepared detailed reports on account activities and progress.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as the main point of contact in matters relating to client concerns and needs.
- Collaborated with teams to improve internal communication and enhance project management processes.
- Analyzed data trends to support strategic planning and decision-making initiatives.
- Facilitated workshops to enhance team collaboration and problem-solving skills.
- Managed project timelines and resources to optimize workflow execution.
- Coordinated cross-departmental meetings to discuss ongoing projects and objectives.
- Implemented process improvements to enhance operational efficiency across teams.
- Provided mentorship to junior staff, fostering professional development and growth opportunities.
- Onboarded new team members to integrate into the organization.
Human Resources Specialist
WB Corporate office
San Antonio
01.2024 - 02.2025
- Developed and implemented HR policies aligned with corporate objectives.
- Supported recruitment efforts by screening candidates and scheduling interviews to streamline hiring process.
- Managed employee onboarding processes and orientation programs for new hires.
- Coordinated employee training sessions to improve skill development and ensure compliance.
- Conducted performance evaluations and provided feedback to department managers.
- Facilitated mediation between employees and management to resolve conflicts effectively.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Provided guidance to managers on disciplinary action and performance management.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Supported diversity initiatives to promote an inclusive workplace culture.
- Partnered with senior HR team to communicate company standards and policies.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Performed audits of payroll records to ensure accuracy of employee information.
- Established and generated various reports to verify HR compliance.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Conducted data analysis to identify trends and support HR decision-making processes.
- Monitored regulatory changes and assessed their impact on organizational policies.
- Collaborated with teams to implement compliance measures across various projects.
- Analyzed risk data to identify potential vulnerabilities in financial operations.
- Developed risk assessment reports for senior management review and decision-making.
- Facilitated workshops to promote a culture of risk awareness within the organization.
RECRUITING SPECIALIST
Luxor Staffing
San Antonio
01.2023 - 01.2024
- Partnered with hiring managers to attract and recruit strong candidate pipelines through ongoing engagement and exceptional service delivery.
- Filled vacancies with top candidates by developing targeted recruitment strategies, vetting applicants and onboarding new employees.
- Sourced passive candidates through targeted outreach via phone calls, emails, networking, internet searches, and social media.
- Consulted with business partners on hiring and sourcing strategies to attract quality talent.
- Interviewed job applicants, obtaining information on training, work history and job skills.
- Scheduled and oversaw skill, psychological, intelligence, background and drug tests for prospective and current employees.
- Managed the onboarding of new and current employees, including processing paperwork, conducting orientations and providing information such as compensation, benefits and the opportunities for promotion.
- Oversaw smooth employee terminations by coordinating paperwork, data entry and conducting the exit interviews.
- Created a cooperative team environment that promoted high-performance standards and attainment of goals.
- Educated teams on work priorities while empowering employees to self-organize and make informed decisions while demonstrating effective leadership, collaboration and interpersonal skills to drive teams to successful project completion.
- Attended networking events to promote company brand and values.
- Assessed training needs for existing employees and organized training sessions and workshops.
Moderation Supervisor
Taskus
San Antonio
06.2018 - 09.2022
- Supervised team of 14 employees to maintain optimal performance and consistent operations.
- Coached employees on speed and efficiency, enhancing team productivity and resolving operational challenges to meet goals.
- Monitored and evaluated associate performance against pre-determined KPIs, identifying opportunities for improvement.
- Trained employees to follow standard work processes and learn role-specific skills.
- Led team meetings and brainstorming sessions to evaluate goal progress and support project deadlines.
- Documented daily operational data and communicated results to management.
- Addressed workplace issues through ethical communication, fostering a collaborative environment.
- Evaluated trends and prepared thorough reports to help senior managers make strategic operational decisions.
- Conducted initial candidate screenings to assess qualifications and fit for roles.
- Coordinated interview schedules between candidates and management teams for efficient recruitment.
- Forecasted future trends and demand to inform data-driven business decisions.
- Reviewed accounts daily to identify improvement areas and developed strategies for correcting operational faults.
- Consulted with business professionals to offer guidance on best practices and business operations.
- Outlined, updated, and recommended procedures and improvements to current business processes with evidence-based data.
INSURANCE SALES AGENT
Fred Loya
San Antonio
01.2017 - 06.2018
- Presented and sold insurance products and services to new customers.
- Cross-sold various policy types to existing policyholders, enhancing overall sales performance.
- Advised clients on insurance coverage and personal protection options during exhibitions and promotions.
- Prospected leads and contacted potential customers to build connections and book appointments.
- Established strong relationships to retain existing customers and find new prospects.
- Calculated premiums and established automated payment options for clients, facilitating easier management of their policies.
- Fostered relationships with clients and customers to expand customer base and enhance loyalty and retention.
- Helped team performance by training and mentoring new employees.
- Inspected property to determine its general condition, age and other factors affecting the potential insurance risks.
- Designed and executed store displays and advertising strategies to attract customers and increase sales.
Education
HIGH SCHOOL DIPLOMA -
Highlands High School
San Antonio, Texas06-2016
Skills
- Partnership Development
- Stakeholder Engagement
- Client relations
- Account management
- Networking collaboration
- Full-cycle recruitment
- Interview sourcing
- Process improvement
- Performance evaluation
- Decision making
- Analytical thinking
- Task prioritization
- Organization
- Relationship management
Volunteer Experience
- YAGA (Youth Against Gang Activity), Volunteer
- Haven For Hope, Volunteer
Languages
Spanish, Bilingual
Timeline
partnership specialist
PPersonnel
04.2025 - Current
Human Resources Specialist
WB Corporate office
01.2024 - 02.2025
RECRUITING SPECIALIST
Luxor Staffing
01.2023 - 01.2024
Moderation Supervisor
Taskus
06.2018 - 09.2022
INSURANCE SALES AGENT
Fred Loya
01.2017 - 06.2018
HIGH SCHOOL DIPLOMA -
Highlands High School