Alexis Garcia Kelsey
Mountain View,CA
Summary
Serves as a driving force for collaboration and engagement to foster high performing teams. Excels in building a rapport with stakeholders. Tangible successes include opening one of the first pop-up COVID vaccine clinics in Santa Clara county and leading the UCSF hotline team through the multifaceted challenges of the 2021 surge. Paired with the right company, a positive impact in patient care can be reached.
Overview
6
6
years of professional experience
Work History
Lead Health Care Navigator
U.C. San Francisco
08.2021 - Current
- Create and implement standards for UCSF's COVID-19 hotline.
- Expedite cross communication in rapidly-changing environments to meet CDC guidance.
- Designing framework for our community health project to increase full COVID vaccination status for ages 50+ across racial/ethnic groups and language preferences.
- Facilitated trainings for 13 navigators in triaging employees/patients and scheduling workflows.
Practice Manager/Phlebotomist
Silicon Valley Medical Development
11.2019 - 02.2021
- Executed El Camino Health’s first pop-up COVID vaccine clinic in January 2021. Supervised 30 support staff and 10 nurses.
- In 2020, managed daily operations of 9 clinics and opened 3 clinics.
- Drove cross channel communications, in addition to organizing and leading meetings between 11 staff and 14 physicians.
- Synthesized and shared feedback from patients and stakeholders to development strategic plans to improve our patient satisfaction. Our NRC score went from 65% to 90% satisfaction in 3 months.
- Promoted to Practice Manager 3 months after hire.
Float Phlebotomist
Quest Diagnostics
02.2016 - 08.2019
- Handled 50-80 patients daily, managed discrepancies (errors in diagnosis codes/clarifications from physicians), and prepped tests for main lab.
- Independently opened and ran Quest's 2nd Safeway lab in the territory.
- Completed trainings for 14 new hires and maintained 6 additional sites to promote safe practices.
Education
Master of Science - Health Care Administration Management
C.S.U. East Bay
Hayward05.2019
Lean Six Sigma Certification -
Management Strategic Institute
Online01.2019
Bachelor of Science - Molecular, Cell and Developmental Biology
U.C. Santa Cruz
Santa Cruz06.2015
Skills
- Learner: Inquisitiveness builds relationships and renders best solutions
- Collaborative: Implementing ideas promotes team engagement
- Communicative: Emphasizing transparency instills trust amongst teams
- Quality Improvement: Removing barriers ignites productivity
Timeline
Lead Health Care Navigator
U.C. San Francisco
08.2021 - Current
Practice Manager/Phlebotomist
Silicon Valley Medical Development
11.2019 - 02.2021
Float Phlebotomist
Quest Diagnostics
02.2016 - 08.2019
Master of Science - Health Care Administration Management
C.S.U. East Bay
Lean Six Sigma Certification -
Management Strategic Institute
Bachelor of Science - Molecular, Cell and Developmental Biology
U.C. Santa Cruz
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