Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ALEXIS GARDNER

Gilbert,AZ

Summary

Customer-focused professional with a strong background in service, sales, and detail oriented support across retail, telecommunications, and grooming services. Adept at identifying customer needs, recommending tailored solutions, and handling sensitive transactions with care and confidentiality.

Overview

13
13
years of professional experience

Work History

Dog Groomer

Prestige Pet Salon
01.2019 - 05.2025
  • Assessed animal's conditions upon arrival to recommend appropriate grooming or additional services.
  • Maintained accurate records and managed customer profiles.
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.

Customer Service Representative

24-7 Intouch
08.2017 - 06.2018
  • Handled vehicle service and finance-related customer calls.
  • Demonstrated empathy and resolution oriented service to customers experiencing high stress situations.
  • Documented customer interactions for compliance and follow up.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Concentrix
10.2015 - 08.2016


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer inquires regarding orders, returns, and promotions.
  • Provided timely solutions and follow-ups.
  • Worked collaboratively with cross functional teams to resolve escalations.

Customer Experience Representative

Convergys
06.2015 - 10.2015
  • Provided account support and resolved billing issues.
  • Promoted service upgrades and cross sold products based on customer usage.
  • Achieved high satisfaction scores and sales goals.
  • Navigated multiple software systems efficiently.

Host/Server

IHOP
04.2014 - 02.2015
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Handled cash, credit card, and POS transactions accurately; balanced receipts and managed tips responsibly.
  • Maintained detailed knowledge of menu items and promotions to make informed recommendations.
  • Provided clear, friendly communication to both customers and coworkers in a team oriented environment.

Team Member

Jack in The Box
08.2013 - 11.2013
  • Accurately handled cash, credit, and mobile transactions while maintaining a balanced drawer.
  • Maintained high attention to details when scanning items, processing coupons, and verifying price.
  • Counted and reconciled cash drawers at the beginning and end of shift to ensure zero discrepancies.
  • Learned all required tasks quickly to maximize performance.

Cashier

KFC
09.2012 - 01.2013
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Processed returns and exchanges following company policies while maintaining a positive customer experience.
  • Supported store operations by restocking shelves, organizing merchandise, and keeping the check out area clean.

Education

High School Diploma -

Winford High School
Bethlehem, PA
01.2014

Skills

  • Exceptional interpersonal skills
  • Friendly and professional demeanor
  • Attention to financial detail
  • Cash drawer balancing
  • Upselling and cross selling
  • Identifying customer needs
  • Microsoft Office (Word, Excel, Outlook)
  • Data entry
  • Time management
  • Multitasking in high pressure environments
  • Team collaboration
  • Dependability and punctuality

Accomplishments

  • Customer Assistance
  • Customer Service
  • Recognized by peers and management for going above and beyond normal job functions.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Timeline

Dog Groomer

Prestige Pet Salon
01.2019 - 05.2025

Customer Service Representative

24-7 Intouch
08.2017 - 06.2018

Customer Service Representative

Concentrix
10.2015 - 08.2016

Customer Experience Representative

Convergys
06.2015 - 10.2015

Host/Server

IHOP
04.2014 - 02.2015

Team Member

Jack in The Box
08.2013 - 11.2013

Cashier

KFC
09.2012 - 01.2013

High School Diploma -

Winford High School

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ALEXIS GARDNER