Alexis Gately
Leland,NC
Summary
Dynamic and results-driven professional with a proven track record at Office Depot Office Max, excelling in operational excellence and customer service. Skilled in team collaboration and task delegation, I enhance efficiency and satisfaction while maintaining compliance and accuracy in high-pressure environments. Committed to fostering positive team dynamics and delivering exceptional results.
Developed leadership skills in fast-paced, team-oriented environment, emphasizing strategic planning and team coordination. Demonstrates strong ability to adapt to new challenges and environments, seeking to transition these capabilities into new field. Focused on driving success through effective team collaboration and innovative problem-solving.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Office Depot Office Max
Shallotte, NC
11.2025 - Current
- Coordinated daily operational activities to ensure timely completion of tasks and customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with team members to improve checkout efficiency and customer satisfaction.
- Ensured compliance with store policies and procedures during all transactions and interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
Sales Associate
Walmart
Shallotte, NC
06.2024 - 07.2025
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Processed transactions efficiently, ensuring a seamless checkout experience for customers.
- Responded promptly to customer inquiries, resolving issues and providing exceptional service.
- Implemented visual merchandising standards, contributing to an inviting store atmosphere.
- Trained new associates on operational procedures and customer service best practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Manager, Key Holder
Tropical Smoothie Cafe
Shallotte, NC
08.2023 - 06.2024
- Assisted in training new staff on operational procedures and customer service standards.
- Maintained inventory levels, ensuring stock availability for daily operations.
- Operated point-of-sale system accurately during peak service times.
- Ensured compliance with health and safety regulations throughout the café.
- Supported management in opening and closing procedures to maintain operational efficiency.
- Enhanced customer experience by providing prompt service and resolving issues effectively.
- Collaborated with team members to create a positive work environment and boost morale.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
No Degree - Medical Technology
Cape Fear Community College
Wilmington, North Carolina, NC01.2025
High School Diploma -
West Brunswick High School
Shallotte, NC05.2024
No Degree - English Composition
Brunswick Community College
Bolivia, NC05.2024
Skills
- Operational excellence
- Computer skills
- Excellent communication
- Teamwork and collaboration
- Customer service
- Time management
- Task delegation
Timeline
Team Leader Manager
Office Depot Office Max
11.2025 - Current
Sales Associate
Walmart
06.2024 - 07.2025
Manager, Key Holder
Tropical Smoothie Cafe
08.2023 - 06.2024
No Degree - Medical Technology
Cape Fear Community College
High School Diploma -
West Brunswick High School
No Degree - English Composition
Brunswick Community College