ALEXIS GATEWOOD
Edmond
Summary
Dynamic Operations Manager with a proven track record at IDT Investments LLC, enhancing efficiency through process improvements and cross-functional collaboration. Skilled in data analysis and client relationship management, I foster team development and optimize workflows, driving operational success and customer satisfaction in fast-paced environments.
Overview
1
1
Certificate
10
10
years of professional experience
Work History
Operations Manager
IDT Investments LLC
Oklahoma City
04.2021 - Current
- Directed daily operations, ensuring adherence to company policies and compliance standards.
- Developed and implemented operational processes to enhance departmental efficiency.
- Coordinated cross-functional teams, optimizing productivity and workflow.
- Analyzed data to pinpoint areas for operational improvement and optimization.
- Trained staff on best practices, fostering an environment of continuous learning.
- Oversaw inventory management, reducing waste and streamlining procurement.
- Facilitated communication between management and teams for project alignment.
- Maintained documentation to ensure operational transparency and accountability.
Care Specialist
T Mobileretailer
Oklahoma City
08.2022 - 01.2023
- Assisted customers with product inquiries and service issues, enhancing overall satisfaction.
- Educated customers on device features and service plans to facilitate informed decisions.
- Managed customer accounts through CRM software to effectively track interactions.
- Conducted follow-up calls, ensuring customer satisfaction after service interactions.
- Actively listened to client concerns, collaborating to identify effective solutions.
Business Operations IT Intern
American Fidelity
Oklahoma City
06.2022 - 08.2022
- Supported business operations by navigating enterprise systems to assist with product and service workflows.
- Analyzed customer account data to ensure accuracy and compliance within internal systems.
- Collaborated with cross-functional teams to improve operational efficiency and system processes.
- Delivered high-quality support in a fast-paced corporate IT environment.
Product Specialist
Apple
Oklahoma City
10.2021 - 05.2022
- Educated customers on technical products and recommended solutions based on business and individual needs.
- Diagnosed technology issues and provided consultative problem-solving support.
- Maintained high customer satisfaction through effective communication and technical knowledge.
- Managed multiple customer interactions while maintaining operational efficiency.
Geek Squad | Store Associate
Best Buy
Muskogee
10.2016 - 01.2021
- Promoted from Mobile Specialist to Geek Squad based on performance and leadership development.
- Troubleshot hardware and software issues, enhancing customer satisfaction.
- Assisted customers with device setup, diagnostics, and technical problem resolution.
- Analyzed sales trends to identify opportunities for operational improvements.
- Managed POS transactions and ensured financial accuracy.
- Managed POS transactions, ensuring accurate financial reporting.
Education
Bachelor of Business Administration - Management Information Systems
University of Central Oklahoma
Edmond, OK12-2026
Information Technology - Enterprise Network Associate
Indian Capital Technology Center
Muskogee, OK05-2017
Skills
- Project management skills
- Process improvement strategies
- Technical support
- IT networking
- Systems analysis
- Process improvement
- Cross-functional teamwork
- Process training
- Enterprise systems navigation
- Client management
- Experience optimization
- Service excellence
- Project management
- System troubleshooting
- Team leadership
- Decision-making
Certification
- Lean Six Sigma Yellow Belt
- WorkKeys Silver Certification
- BrainBench: Computer Fundamentals (Windows 7, 8.1, 10)
Timeline
Care Specialist
T Mobileretailer
08.2022 - 01.2023
Business Operations IT Intern
American Fidelity
06.2022 - 08.2022
Product Specialist
Apple
10.2021 - 05.2022
Operations Manager
IDT Investments LLC
04.2021 - Current
Geek Squad | Store Associate
Best Buy
10.2016 - 01.2021
Bachelor of Business Administration - Management Information Systems
University of Central Oklahoma
Information Technology - Enterprise Network Associate
Indian Capital Technology Center