Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

ALEXIS GATEWOOD

Edmond

Summary

Dynamic Operations Manager with a proven track record at IDT Investments LLC, enhancing efficiency through process improvements and cross-functional collaboration. Skilled in data analysis and client relationship management, I foster team development and optimize workflows, driving operational success and customer satisfaction in fast-paced environments.

Overview

1
1
Certificate
10
10
years of professional experience

Work History

Operations Manager

IDT Investments LLC
Oklahoma City
04.2021 - Current
  • Directed daily operations, ensuring adherence to company policies and compliance standards.
  • Developed and implemented operational processes to enhance departmental efficiency.
  • Coordinated cross-functional teams, optimizing productivity and workflow.
  • Analyzed data to pinpoint areas for operational improvement and optimization.
  • Trained staff on best practices, fostering an environment of continuous learning.
  • Oversaw inventory management, reducing waste and streamlining procurement.
  • Facilitated communication between management and teams for project alignment.
  • Maintained documentation to ensure operational transparency and accountability.

Care Specialist

T Mobileretailer
Oklahoma City
08.2022 - 01.2023
  • Assisted customers with product inquiries and service issues, enhancing overall satisfaction.
  • Educated customers on device features and service plans to facilitate informed decisions.
  • Managed customer accounts through CRM software to effectively track interactions.
  • Conducted follow-up calls, ensuring customer satisfaction after service interactions.
  • Actively listened to client concerns, collaborating to identify effective solutions.

Business Operations IT Intern

American Fidelity
Oklahoma City
06.2022 - 08.2022
  • Supported business operations by navigating enterprise systems to assist with product and service workflows.
  • Analyzed customer account data to ensure accuracy and compliance within internal systems.
  • Collaborated with cross-functional teams to improve operational efficiency and system processes.
  • Delivered high-quality support in a fast-paced corporate IT environment.

Product Specialist

Apple
Oklahoma City
10.2021 - 05.2022
  • Educated customers on technical products and recommended solutions based on business and individual needs.
  • Diagnosed technology issues and provided consultative problem-solving support.
  • Maintained high customer satisfaction through effective communication and technical knowledge.
  • Managed multiple customer interactions while maintaining operational efficiency.

Geek Squad | Store Associate

Best Buy
Muskogee
10.2016 - 01.2021
  • Promoted from Mobile Specialist to Geek Squad based on performance and leadership development.
  • Troubleshot hardware and software issues, enhancing customer satisfaction.
  • Assisted customers with device setup, diagnostics, and technical problem resolution.
  • Analyzed sales trends to identify opportunities for operational improvements.
  • Managed POS transactions and ensured financial accuracy.
  • Managed POS transactions, ensuring accurate financial reporting.

Education

Bachelor of Business Administration - Management Information Systems

University of Central Oklahoma
Edmond, OK
12-2026

Information Technology - Enterprise Network Associate

Indian Capital Technology Center
Muskogee, OK
05-2017

Skills

  • Project management skills
  • Process improvement strategies
  • Technical support
  • IT networking
  • Systems analysis
  • Process improvement
  • Cross-functional teamwork
  • Process training
  • Enterprise systems navigation
  • Client management
  • Experience optimization
  • Service excellence
  • Project management
  • System troubleshooting
  • Team leadership
  • Decision-making

Certification

  • Lean Six Sigma Yellow Belt
  • WorkKeys Silver Certification
  • BrainBench: Computer Fundamentals (Windows 7, 8.1, 10)

Timeline

Care Specialist

T Mobileretailer
08.2022 - 01.2023

Business Operations IT Intern

American Fidelity
06.2022 - 08.2022

Product Specialist

Apple
10.2021 - 05.2022

Operations Manager

IDT Investments LLC
04.2021 - Current

Geek Squad | Store Associate

Best Buy
10.2016 - 01.2021

Bachelor of Business Administration - Management Information Systems

University of Central Oklahoma

Information Technology - Enterprise Network Associate

Indian Capital Technology Center
ALEXIS GATEWOOD