Alexis Gay
Montreux,Vaud
Summary
Dynamic hospitality leader excelling in operations management and team development. Proven track record in driving revenue growth and enhancing guest satisfaction through strategic planning and exceptional customer service. Skilled in budgeting and financial planning, fostering strong stakeholder relationships to achieve operational excellence.
Overview
27
27
years of professional experience
Work History
Pre-opening General Manager
Windward Mayreau
04.2024 - Current
- Spearhead all aspects of pre-opening and operational management for a small boutique luxury resort
- Develop and implement strategic plans to drive revenue growth and operational efficiency
- Lead cross-functional teams to ensure excellence in guest experience and service standards.
- Establish and maintain strong relationships with stakeholders, guests, and the local community
- Oversee financial planning, budgeting, and cost management
Front Office Manager
Soho Beach House Canouan
03.2023 - 04.2024
- Managed front office operations, ensuring seamless guest experiences
- Supervised staff training and development, fostering a culture of service excellence
- Enhanced operational efficiency through strategic scheduling and resource management
- Addressed guest inquiries and resolved complaints, ensuring customer satisfaction
Duty Manager
COMO Parrot Cay
12.2014 - 03.2023
- Ensured smooth daily operations, focusing on guest satisfaction and operational compliance
- Provided hands-on support to various departments, optimizing service delivery
- Trained and mentored team members, promoting continuous professional growth
Sales Associate
YES LED
Villeneuve
06.2014 - 11.2014
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Commercial Employee
Hotela SA
Montreux
01.2014 - 06.2014
- Collaborated closely with internal teams including finance and logistics departments to ensure smooth operations across all areas.
Restaurant Manager
Lotus Restaurant, COMO Parrot Cay
07.2010 - 11.2013
- Led restaurant operations, driving sales growth and enhancing guest experiences
- Managed budgets, conducted financial analysis, and implemented cost-saving initiatives
- Trained and motivated staff to maintain high-quality service standards
In-Room Dining Supervisor
COMO Parrot Cay
06.2007 - 07.2010
In-Room Dining Server
COMO Parrot Cay
12.2005 - 06.2007
Room Attendant, Housekeeping
COMO Parrot Cay
06.2004 - 12.2005
Apprentice
UBS SA Bank
08.1998 - 06.2001
Education
College Diploma - Language Studies
College de l’Abbaye Royale de Saint Maurice
01.1998
College Saint Joseph
01.1995
Skills
- Hospitality Management
- Operations Management
- Budgeting & Financial Planning
- Team Leadership & Development
- Strategic Planning & Execution
- Customer Service Excellence
- Stakeholder Relations
- Problem Solving & Decision Making
- Data review
- Community outreach
- Cost reductions
Languages
- French
- English
Personal Information
Nationality: Swiss
References
References available upon request.
Timeline
Pre-opening General Manager
Windward Mayreau
04.2024 - Current
Front Office Manager
Soho Beach House Canouan
03.2023 - 04.2024
Duty Manager
COMO Parrot Cay
12.2014 - 03.2023
Sales Associate
YES LED
06.2014 - 11.2014
Commercial Employee
Hotela SA
01.2014 - 06.2014
Restaurant Manager
Lotus Restaurant, COMO Parrot Cay
07.2010 - 11.2013
In-Room Dining Supervisor
COMO Parrot Cay
06.2007 - 07.2010
In-Room Dining Server
COMO Parrot Cay
12.2005 - 06.2007
Room Attendant, Housekeeping
COMO Parrot Cay
06.2004 - 12.2005
Apprentice
UBS SA Bank
08.1998 - 06.2001
College Diploma - Language Studies
College de l’Abbaye Royale de Saint Maurice
College Saint Joseph
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