Alexis Gaytan
Aurora,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional
interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
TITLE CLERK
ILENDING
02.2024 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
Loan Operations Specialist/Title Clerk
CANVAS CREDIT UNION
03.2023 - 02.2024
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent customer service by addressing inquiries in a timely manner.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
- Contacted dealerships and other financial institutions for any missing documents needed to send title paperwork
to county.
- Maintained accurate records of all loan documents, applications, payments, and other related transactions.
- Reviewed and corrected errors on interest, principal and any other payments customers have inquiries about.
- Completed out of state title transfer requests
- Handled title paperwork for cash for titles, private party purchases, external and internal refinances, and letters of credit and guarantee.
Loan Coordinator
REFIJET
11.2021 - 01.2023
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed loan agreements to confirm completeness and accuracy.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Issued final loan approval after verifying all required documents were received.
- Assisted in developing new policies related to lending practices as needed.
- Assisted in preparing loan packages for review by underwriters.
- Approved or denied loan applications and explained reasoning behind decisions.
- Collaborated with internal departments such as accounting, marketing, and legal as needed.
- Provided training for new Loan Coordinators regarding best practices in the field.
Loan Operations Specialist
WELLS FARGO
11.2020 - 11.2021
- Investigated discrepancies with loan data and resolved them promptly.
- Updated client account information and records in company databases.
- Documented best practices related to accounting processes and procedures for future reference.
- Balanced customer accounts such as Garda, Loomis, and Brinks
- Placed money orders for different businesses over the phone
CMS LEAD
Loomis Armored
12.2015 - 11.2020
- Performed quality control reviews of all cash management functions performed by staff members.
- Collaborated with cross-functional teams to support company initiatives and treasury transactions.
- Developed efficient processes to streamline existing operations within the Cash Management department.
- Resolved complex issues related to customer accounts in a timely manner.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Resolved problems or discrepancies concerning customers' accounts.
- Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures
to protect customer and employer assets.
Education
Esthetician
Avalon Institute of Cosmetology
Aurora, CO01-2025
High School Diploma -
Earl Warren High School
San Antonio, TX06-2015
Skills
- Title processing
- Multitasking
- Cash Handling
- Staff Management
- Regulatory Compliance
- Data Entry
- Process Improvement
- Customer Service
- Attention to Detail
- Loan Processing Coordination
- Customer Relations
- Application Review
- Decision-Making
- Customer Service-Focused
- Microsoft Office
Timeline
TITLE CLERK
ILENDING
02.2024 - Current
Loan Operations Specialist/Title Clerk
CANVAS CREDIT UNION
03.2023 - 02.2024
Loan Coordinator
REFIJET
11.2021 - 01.2023
Loan Operations Specialist
WELLS FARGO
11.2020 - 11.2021
CMS LEAD
Loomis Armored
12.2015 - 11.2020
Esthetician
Avalon Institute of Cosmetology
High School Diploma -
Earl Warren High School
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