Alexis Genovese
Nanticoke,PA
Summary
Diligently seeking a growth opportunity & career. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy's
03.2022 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Bakery Clerk
Arnold's Country Mini Mart
07.2021 - 10.2021
- Responsible for opening the bakery, cooking breakfast, prepping to bake, helping customers with orders, and baking for the store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
Barista/Crew Member
Dunkin' Donuts
01.2019 - 03.2021
- Assisted fellow associates, stocked and cleaned stations, assisted customers at the cash register, provided friendly service, and prepared drinks and food.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Head Lifeguard
WALPOA
05.2018 - 09.2020
- Managed customer service, enforced rules and regulations, assisted with swimming lessons, supported facility management, and ensured safety of patrons.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Encouraged teamwork, camaraderie among lifeguard staff organizing team-building events activities outside of work hours.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
Education
Bachelor's in Human Services in Youth/Family Services and Administration -
Purdue University Global
09.2024
High school diploma -
Delaware Valley High School
Milford, PA06.2021
Skills
Customer Service
Teamwork and Collaboration
Time Management
Clear Communication
Cleaning
Taking Orders
Self-discipline
Interactive communication skills
Integrity and Honesty
Initiative and Self-Motivation
Drive-Thru Operations
Store Opening and Closing
Resilience and persistence
Beverage Preparation
Certification
CPR/AED
Personal Information
Authorized To Work: US
Timeline
Crew Member
Wendy's
03.2022 - 07.2023
Bakery Clerk
Arnold's Country Mini Mart
07.2021 - 10.2021
Barista/Crew Member
Dunkin' Donuts
01.2019 - 03.2021
Head Lifeguard
WALPOA
05.2018 - 09.2020
Bachelor's in Human Services in Youth/Family Services and Administration -
Purdue University Global
High school diploma -
Delaware Valley High School