Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Alexis Genovese

Nanticoke,PA

Summary

Diligently seeking a growth opportunity & career. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Member

Wendy's
03.2022 - 07.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Bakery Clerk

Arnold's Country Mini Mart
07.2021 - 10.2021
  • Responsible for opening the bakery, cooking breakfast, prepping to bake, helping customers with orders, and baking for the store.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.

Barista/Crew Member

Dunkin' Donuts
01.2019 - 03.2021
  • Assisted fellow associates, stocked and cleaned stations, assisted customers at the cash register, provided friendly service, and prepared drinks and food.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.


Head Lifeguard

WALPOA
05.2018 - 09.2020
  • Managed customer service, enforced rules and regulations, assisted with swimming lessons, supported facility management, and ensured safety of patrons.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Responded to life-threatening emergencies and provided first aid and CPR.
  • Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
  • Monitored assigned areas for unsafe activity and took corrective actions.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
  • Encouraged teamwork, camaraderie among lifeguard staff organizing team-building events activities outside of work hours.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.

Education

Bachelor's in Human Services in Youth/Family Services and Administration -

Purdue University Global
09.2024

High school diploma -

Delaware Valley High School
Milford, PA
06.2021

Skills

    Customer Service

    Teamwork and Collaboration

    Time Management

    Clear Communication

    Cleaning

    Taking Orders

    Self-discipline

    Interactive communication skills

    Integrity and Honesty

    Initiative and Self-Motivation

    Drive-Thru Operations

    Store Opening and Closing

    Resilience and persistence

    Beverage Preparation

Certification

CPR/AED

Personal Information

Authorized To Work: US

Timeline

Crew Member

Wendy's
03.2022 - 07.2023

Bakery Clerk

Arnold's Country Mini Mart
07.2021 - 10.2021

Barista/Crew Member

Dunkin' Donuts
01.2019 - 03.2021

Head Lifeguard

WALPOA
05.2018 - 09.2020

Bachelor's in Human Services in Youth/Family Services and Administration -

Purdue University Global

High school diploma -

Delaware Valley High School
Alexis Genovese