Alexis Getter
Black River Falls,WI
Summary
Motivated individual with experience in customer service and software programs. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Possesses a strong attention to detail and organizational skills. Dedicated and hardworking, ready to accomplish any task needing attention.
Overview
1
1
year of professional experience
Work History
Environmental Services Housekeeper
Black River Falls Memorial Hospital
2024.02 - 2024.02
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Non-Certified Housekeeper
Tomah Nursing And Rehabilitation
2023.11 - 2024.02
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Assisted CNA's with tasks such as: passing food trays, transport residents from their room to dinning hall, ensuring resident's rooms are comfortable and stocked with necessary supplies
Hotel Front Desk Agent
Sparta Trail Lodge-Best Western Plus
2022.09 - 2023.11
- Completed late check-ins and directed guests to rooms and facilities.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
- Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring seamless guest experience.
Education
High School Diploma -
Sparta High School
Sparta, WI05.2018
Skills
- Minor Mechanical Repair
- Sanitation Procedures
- Conflict Resolution
- Understanding Customer Needs
- Office equipment proficiency
- Calm Under Pressure
Timeline
Environmental Services Housekeeper
Black River Falls Memorial Hospital
2024.02 - 2024.02
Non-Certified Housekeeper
Tomah Nursing And Rehabilitation
2023.11 - 2024.02
Hotel Front Desk Agent
Sparta Trail Lodge-Best Western Plus
2022.09 - 2023.11
High School Diploma -
Sparta High School
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