Alexis Gibson
Corbin,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dunkin
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Server/Bartender
Applebee's Neighborhood Grill & Bar
01.2022 - 08.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bar Lead
The Butcher's Pub
04.2021 - 01.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Addressed customer complaints and inquiries to verify satisfaction.
- Set up advertising signs and displays on shelves, counters and tables.
- Processed payments for orders and provided customers with change.
- Established rapport with customers by providing friendly and attentive service.
- Provided attentive service and proactively assessed guest needs.
Benefit Service Representative
Senture
05.2019 - 04.2020
- Presented talks to human resources professionals and C-level executives about available services and benefits of different plans.
- Built successful referral network of company representatives, third-party administrators and benefits providers.
- Processed monthly/quarterly/annual payments and benefits forms.
- Answered questions about eligibility determinations and plan options.
- Assisted healthcare providers with building referrals and beneficiaries with updating referrals.
Sales Associate
American Eagle Outfitters, Inc
11.2018 - 04.2019
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
Education
High School Diploma -
South Laurel High School
London, KYBachelor of Applied Arts - Applied Arts
Somerset Community College
Somerset, KY05-2026
Skills
- Food sales and promotion
- Bill computation
- Cash Handling
- Point of sale operation
- Microsoft applications
- Organization
- Attention to Detail
- Dependable and Responsible
- Good Telephone Etiquette
- Teamwork and Collaboration
- Documentation and reporting
- Call center operations
- Keyboarding
- Written and oral communication
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Task delegation
- Staff management
Timeline
Assistant Manager
Dunkin
09.2024 - Current
Server/Bartender
Applebee's Neighborhood Grill & Bar
01.2022 - 08.2024
Bar Lead
The Butcher's Pub
04.2021 - 01.2022
Benefit Service Representative
Senture
05.2019 - 04.2020
Sales Associate
American Eagle Outfitters, Inc
11.2018 - 04.2019
High School Diploma -
South Laurel High School
Bachelor of Applied Arts - Applied Arts
Somerset Community College