Alexis Gibson-Jolly
Ellenwood,GA
Summary
Enthusiastic Scheduling Coordinator examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Effective Scheduling Coordinator promoting more than 10+ years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company. Effective Scheduling Coordinator promoting more than 10+ years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Navicent Health: Vascular Dept.
2015.01 - Current
- Properly follows State Medicaid/Medicare contracted Fee-schedule guidelines for physician claims
- Transmits appropriate forms to payers and/or patients via secure e-fax, email portals
- Maintains logs, spreadsheets, and checklists to ensure information integrity and application of appropriate department work processes
- Service existing customers on inbound calls Answered Multi line phone for different departments and patient inquiry.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Completed bi-weekly payroll for employees.
Human Resource Specialist
Aspen Paper Products
2014.01 - 2015.01
- Prepared returning and auditing vendor invoices
- Assisted employees and visitors at reception desk
- Answered all incoming calls and direct to appropriate party
- Processes FedEx and DHL shipping
- Administered background and drug screening for all applicants and verified all pre-employment and new hire paperwork was completed correctly
- Reviewed company forms to ensure completion
- Prepared and assists with New Hire Orientation.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Front Office Administrator
OB Gyne Consultants
2011.01 - 2014.01
- Assists Physician with clinical and clerical tasks such as patient education, answering multi-phone lines, appointments, patient referrals, patient billing, authorizations of procedures
- Can conduct examination preparation; obtain vital numbers, records patient medical histories, performs electrocardiograms (EKGs) and phlebotomy; conducts patient intake for minor surgery
- Performs Patient billing, collections and dispute management, front desk operations
- Assumes on-call responsibilities to ensure adequate staffing and problem-solving
- Able to construct, format, and respond to formal letters of correspondence for various occasions
- Schedules and assists with evaluation processes; helps resolve patient and employee concerns
- Assists Director/Manager to ensure all training of personnel and department policies and procedures are followed in a teamwork approach
- Acts in capacity of Manager in absence and informs Manager of all issues upon return
- Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards
- Documents all patient, medical staff and ancillary department complaints and referred to coordinator for follow-up action
- Verifies all insurance and obtains pre-certifications and authorizations; secures all signatures needed for treatment, release of medical information, assignment of insurance benefits payment of services from legally responsible parties
- Meets tight deadlines with any given assignment regardless of time constraints
- Recommends and accounted for enough qualified/competent staff
- Continually educated all staff of any changes pertinent to their roles.
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
Education
Business Administration -
American InterContinental University
Atlanta,08.2018
Medical Assistant/Nursing Assistant -
Central GA Technical College
Macon, GA05.2011
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Verbal and written communication
- Teamwork and Collaboration
Certification
- Business Administration (Associate), 05/2019
- Phlebotomy/EKG/First Aid, 05/2011
Timeline
Scheduling Coordinator
Navicent Health: Vascular Dept.
2015.01 - Current
Human Resource Specialist
Aspen Paper Products
2014.01 - 2015.01
Front Office Administrator
OB Gyne Consultants
2011.01 - 2014.01
Business Administration -
American InterContinental University
Medical Assistant/Nursing Assistant -
Central GA Technical College
- Business Administration (Associate), 05/2019
- Phlebotomy/EKG/First Aid, 05/2011
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