ALEXIS GILLIAM
Orlando,FL
Summary
Experienced team player with a strong focus on providing exceptional customer service. Skilled in time management, proficient in Microsoft Office and EPIC software. Possessing a BLS certification and a proven track record of being driven and goal-oriented. Maintaining a 4.0 GPA, brings a compassionate approach to problem-solving and excels in representing company core values.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FRONT DESK CONCIERGE
ADVENTHEALTH- PRIMARY CARE+ APOPKA
06.2024 - Current
- Assisted with scheduling appointments and coordinating meetings as needed.
- Demonstrates through behavior, core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
- Processed payments using cash registers and credit card machines in accordance with company policies.
- Scan and faxed medical records, medication refills, prior authorizations while complying to HIPPA standards
- Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
- Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
- Verifies insurance eligibility and determines accurate up-front collection amount
- Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)
BEHAVIORAL HEALTH TECHNICIAN
ADVENTHEALTH- DOWNTOWN ORLANDO
10.2022 - 06.2023
- Collaborate closely with the treatment team to appropriately coordinate client care services
- Assist patients with their daily needs, eating, bathing, toileting, etc
- Routinely check patient vitals and chart results
- Surveil Baker Acted patients, ensuring theirs and others safety
- Adhered to all HIPAA regulations regarding confidentiality and privacy when handling sensitive information about clients' medical histories or diagnoses
- Provided crisis intervention services to clients experiencing behavioral health crises.
EMERGENCY ROOM REGISTRATION- FINANCIAL COUNSELOR
ORLANDO HEALTH - ST. CLOUD HOSPITAL
06.2023 - 01.2024
- Checked patients into the emergency room and verified patient demographics
- Obtained all necessary forms needed for insurances, admission, and observation patients
- Collected payments, set up payment plans and answered any billing questions a guest or patient has
- Maintain complete confidentiality in accordance with the workplace and legal requirements (HIPAA)
- Transcribed labs orders and scheduled appointments
- Registered patients that came in via Ems, worked with nurses to get the pt to designated rooms
- Verified patient insurances.
HOSTESS
ROCK & BREWS
06.2022 - 10.2022
- Answered phone calls to take reservations and address guest questions and concerns
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Utilized problem-solving skills to handle any issues that arose during shifts.
AFTER SCHOOL COUNSELOR
MOSS PARK ELEMENTARY SCHOOL
08.2021 - 06.2022
- Supervised and care for children during before-school and after-school care
- Assisted children with homework, projects, and other schoolwork requirements
- Provided enrichment activities to help develop life skills (Creativity, teamwork, etc.)
- Enforced safety rules and ensure practices are followed as it relates to children and staff
- Kept records of attendance, accident reports and sign-out forms for record-keeping
- Organized and supervised recreational activities such as sports, art projects, field trips, and other special events
- Developed positive relationships by greeting guardians upon arrival and talking to parents about student activities
- Engaged with diverse populations from different cultural backgrounds and worked diligently to create an inclusive environment
- Assisted in organizing parent meetings to discuss student progress or disciplinary actions taken when needed
- Taught children the importance of being organized, and cleanly
- Created a safe and engaging learning environment
- Applied positive behavior management to enhance social and emotional development
- Instructed children in crafts and other activities to promote gross and fine motor skills, including drawing, painting, and other arts, and crafts.
Education
ASSOCIATE OF SCIENCE - NURSING
SEMINOLE STATE COLLEGE
ORLANDO, FL01.2025
HIGH SCHOOL DIPLOMA, AP COURSES LITERATURE, ENVIRONMENTAL SCIENCE, HUMAN GEOGRAPHY -
LAKE NONA HIGH SCHOOL
05.2021
Skills
- Customer Service
- Conflict Resolution
- Credit and cash payments
- Automated telephone systems
- Hospitality best practices
- Registration
- Problem-solving skills
- Medical Records Requests
- Proficient in EPIC
Certification
- Basic Life Support (BLS)
- Microsoft Applications (Excel, Powerpoint, Word)
- SCUBA (NAUI)
- Food Safe Certification
Timeline
FRONT DESK CONCIERGE
ADVENTHEALTH- PRIMARY CARE+ APOPKA
06.2024 - Current
EMERGENCY ROOM REGISTRATION- FINANCIAL COUNSELOR
ORLANDO HEALTH - ST. CLOUD HOSPITAL
06.2023 - 01.2024
BEHAVIORAL HEALTH TECHNICIAN
ADVENTHEALTH- DOWNTOWN ORLANDO
10.2022 - 06.2023
HOSTESS
ROCK & BREWS
06.2022 - 10.2022
AFTER SCHOOL COUNSELOR
MOSS PARK ELEMENTARY SCHOOL
08.2021 - 06.2022
ASSOCIATE OF SCIENCE - NURSING
SEMINOLE STATE COLLEGE
HIGH SCHOOL DIPLOMA, AP COURSES LITERATURE, ENVIRONMENTAL SCIENCE, HUMAN GEOGRAPHY -
LAKE NONA HIGH SCHOOL
- Basic Life Support (BLS)
- Microsoft Applications (Excel, Powerpoint, Word)
- SCUBA (NAUI)
- Food Safe Certification
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