Alexis Glatt
Bismarck,ND
Summary
Compassionate and calm supervisor with over four years of experience in lifeguarding and guest services. Known for strong team collaboration and conflict resolution skills, contributing to improved guest experiences and safety compliance. Ready to leverage expertise to drive operational success.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Supervisor/Lifeguard
Raging Rivers Water Park
Mandan, North Dakota
05.2021 - 08.2027
- Implemented safety protocols ensuring compliance with health regulations.
- Trained staff on safety protocols and customer service excellence for enhanced performance.
- Supervised daily operations of water attractions and guest services to enhance guest experience.
- Monitored guest interactions to address concerns swiftly and elevate satisfaction levels.
- Collaborated with management to enhance operational efficiency and guest experiences.
- Resolved conflicts among staff and guests, promoting a collaborative and positive environment.
- Developed training materials facilitating onboarding and continuous education for employees.
Education
High School Diploma -
Century High School
Bismarck, ND05-2023
Bachelor of Science - Nursing
North Dakota State
Bismarck, ND08-2026
Skills
- Safety management
- Crisis management
- Emergency response
- Customer service
- Team collaboration
- Flexibility and adaptability
- Goal orientation
- Compassion
Certification
- BLS
Timeline
Supervisor/Lifeguard
Raging Rivers Water Park
05.2021 - 08.2027
High School Diploma -
Century High School
Bachelor of Science - Nursing
North Dakota State