Alexis Glover
Atlanta,GA
Summary
Helpful Hospitality professional driven to cultivate exceptional service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant GM
Island Hospitality: Hyatt Place
06.2023 - 10.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Assistant Director
NFC Amenity Management
06.2022 - 06.2023
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Answered phone to make reservations, take and distribute messages or redirect calls
- Created and implemented departmental procedures and policies to improve quality control and establish workflow timelines
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Concierge
Beacon Management
08.2021 - 06.2022
- Worked closely with guests and always showed extreme professionalism and respect for personal privacy
- Monitored security cameras and fire, building and alarm systems
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Front Desk Supervior/ Lead Night Auditor
Comfort Inn & Suites
10.2019 - 09.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Team Member
It's Fashion Metro
05.2019 - 08.2020
- Helped customers complete purchases, locate items and join reward programs
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Package Handler
United Parcel Service, UPS
10.2017 - 05.2019
- Logged reports, expenses, receipts and sales documents into digital database
- Supervised material flow, storage and global order fulfillment
- Unloaded, picked, staged and loaded products for shipping.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed safety regulations to maintain safe work environment.
Education
No Degree - Information Technology
Georgia Military College
Fairburn, GA01.2026
High School Diploma -
Creekside High School
Fairburn, GA05.2017
OSHA 10 Training, Ladder Safety Training -
Fulton School College & Career Academy
01.2017
Skills
- Multi-Line Phone Systems
- Report Generation
- Team Leadership
- Customer Relationship Management (CRM)
- Problem solving
- Time management
- Quality assurance
- Customer Service
- Priority Management
- Goal-Oriented
- Interpersonal Skills
Certification
OSHA 10-hrs General Safety
Timeline
Assistant GM
Island Hospitality: Hyatt Place
06.2023 - 10.2023
Assistant Director
NFC Amenity Management
06.2022 - 06.2023
Concierge
Beacon Management
08.2021 - 06.2022
Front Desk Supervior/ Lead Night Auditor
Comfort Inn & Suites
10.2019 - 09.2021
Team Member
It's Fashion Metro
05.2019 - 08.2020
Package Handler
United Parcel Service, UPS
10.2017 - 05.2019
No Degree - Information Technology
Georgia Military College
High School Diploma -
Creekside High School
OSHA 10 Training, Ladder Safety Training -
Fulton School College & Career Academy
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