ALEXIS GOMEZ
Houston,TX
Summary
Dedicated professional with passion for helping others and skilled in multiple tasks to provide outstanding assistance and performance provided in five plus years of experience.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist
HMAS
09.2024 - 04.2025
- Verified accuracy of customer account information and updated when necessary.
- Responded and managed a minimum of 35 incoming calls, emails and faxes per day from/to customer inquiries via phone, email and web-based platforms.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Navigated multiple computer systems and applications to find information.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Communicate extensively with members and providers regarding adjustments to resolve claims error/issues.
- Managed a minimum of 35 plus incoming calls.
CUSTOMER SERVICE REP
Meador Staffing
01.2024 - 09.2024
- Receive telephone calls using automatic call distribution and computer-based work management system to enter customer information and initiate service request.
- Screen calls and determine most effective method of servicing request and call priority.
- Perform data entry activities to record information and provide general information to customers for various city services.
- Research, analyze, and assist in resolving customer problems and inquires dispatch public work crews to address issues during assigned times.
- Respond and handle incoming e-mails from citizens requesting information or services.
- Mayor’s Office – City of Pasadena
- Receptionist- Universal Plant Service, Inc
- Greeted all guests
- Answered and directed incoming calls
- Customer service
- Data entry
- Performed other duties as assigned
DATA PROC I AND II
MAXIMUS-FEMA
10.2022 - 01.2024
- Complete registration intakes with disaster survivors
- Kept survivors informed on process, eligibility, and appeals
- Created work packets under certain circumstances (ex. Inspection request, appeal inspections and no contact notices) Returned funds / Stop payment request etc)
- CTHA, call out and review systems access, TSA, Pre-recoupment- attend meetings as needed.
- Handled personal identifiable information and update PII as needed using NEMIS system.
- Provided excellent customer service showing advance listening skills and empathy
CUSTOMER ACCOUNT EXECUTIVE
Comcast
12.2019 - 10.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Used company troubleshooting resolution system to evaluate technical problems with cable, internet, land lines and mobile
- Schedule technician visits as needed
- Achieved monthly sales goals by promoting product benefits and enrolling new customers upgrading existing client services
- Identified, researched, and resolved billing inquiries - Trained new personal regarding company operations, policies, and services
SALES REPRESENTATIVE
NRG Energy
08.2018 - 12.2019
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers’ questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Created and updated customer accounts with relevant information.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts, established customer credit, and set up payment methods.
Education
ASSOCIATE OF SCIENCE - BUSINESS MANAGEMENT AND ACCOUNTING
Houston Community College
Houston, TxHIGH SCHOOL DIPLOMA -
Houston An Academy
Houston, Tx06.2013
Skills
- Proficient with Microsoft Word, Teams, Outlook, Excel PowerPoint and general internet research abilities
- Advanced verbal and written skills as well as multi tasking abilities and analytical skills
- Type 40 wpm
- High call volume IB & OB
- Strong communication, Customer Service, Sales Tech Support and Retention
- Understanding of medical terminology
Timeline
Customer Care Specialist
HMAS
09.2024 - 04.2025
CUSTOMER SERVICE REP
Meador Staffing
01.2024 - 09.2024
DATA PROC I AND II
MAXIMUS-FEMA
10.2022 - 01.2024
CUSTOMER ACCOUNT EXECUTIVE
Comcast
12.2019 - 10.2021
SALES REPRESENTATIVE
NRG Energy
08.2018 - 12.2019
ASSOCIATE OF SCIENCE - BUSINESS MANAGEMENT AND ACCOUNTING
Houston Community College
HIGH SCHOOL DIPLOMA -
Houston An Academy
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