Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

BRITTNEY BOYKINS

Franklinton,NC

Summary

Versatile, high-energy, results-driven professional with over 10 years of recruitment, staff training, resource allocation, operations management, regulatory compliances, administrative, and customer service experience in increasing professional capacities. Sound educational grounding with an MBA in Human Resource Management from Louisiana State University at Shreveport. Skilled in aligning HR strategies to organizational goals, developing and implementing policies, compensation management, and other human resources activities as well as seeking solutions to existing and potential HR/operational issues, and identifying long and short-range needs. Possesses an in-depth understanding of recruiting, selection, EEO (Equal Employment Opportunity) legislation and guidelines, budgeting, finance, payroll, and payroll compliances. In-depth knowledge of employment laws including OFCCP, FMLA, COBRA, ERISA, OSHA, ADA, and FLSA. Specialize in coordinating with staff to implement effective program guidelines. Highly skilled at working with senior executives and engaging various levels of internal and external stakeholders and ensuring compliance with local, state, and federal guidelines. Skilled in implementing innovative candidate generation techniques, strategies, and programs that boost recruitment rate significantly. Well-versed in formulating strategies and workable action plans to improve operational efficiency and productivity. Ability to provide leadership, motivate, and develop team members to fulfill organizational goals and objectives. A team player skilled and equipped with articulate communication, negotiation, presentation, and interpersonal skills in building positive work relationships with diverse individuals. Possesses an infectious enthusiasm and an inspirational management style. Develop and maintain policies, and Standard Operating Procedures (SOPs).

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Fire & Life Safety America
Raleigh, NC
06.2022 - Current
  • Hours per week: 40
  • Duties, Responsibilities, and Accomplishments:
  • Directing calls and communicating with internal and external customers
  • Assisting Office Manager as needed in areas of weekly payroll, accounts payable, billing, deposits, and accounts receivable collections
  • Human resources support duties including assembly of new hire packets, managing onboarding, and conducting new hire orientation for employees in all departments
  • Travel management, scheduling, and event planning for all office personnel
  • Conducting general office duties including filing, mail sorting, supply ording, and managing internal office communication
  • Records management of employee files, training records, certifications, and vehicle records.

Assistant General Manager

Adventure Landing
Raleigh, NC
06.2020 - 01.2022
  • Hours per week: 40
  • Duties, Responsibilities, and Accomplishments:
  • Advanced through increasingly responsible positions, culminating in key leadership role to direct day-to-day operations of the park
  • Support General Manager in achieving monthly, quarterly, and yearly business goals of park operations
  • Serve as primary floor manager and responsible for managing and motivating team of over 30 employees including hiring, onboarding, scheduling, payroll, training, and performance management
  • Built network of qualified talent within community to fill open positions
  • Maintain optimal floor coverage and schedules to maximize team productivity
  • Nurture high-performing work environment that is committed to exceeding customers' expectations and delivering highest level of customer service at all times
  • Implement action plans to improve key performance indicators to maximize business.

Event Manager

Adventure Landing
Raleigh, NC
06.2015 - 06.2020
  • Hours per week: 40, Primary customer service representative and event coordinator, managing multiple aspects of operations at a family entertainment center
  • Responsible for managing event schedules and tracking sales, assisting in the oversight of personnel and upkeep of facilities, supply ordering, and office management
  • Responsible for coordinating and preparing for group events ensuring quality customer service and positive experiences for guests
  • Foster an inspiring environment for learning, and support the ongoing development of the store team
  • Ensured hourly employees understand expectations and parameters for event activities
  • Conducted formal pre-and post-event meetings as required to review/communicate expectations and feedback
  • Managed all HR operations for the events.

Assistant Store Manager

Kid’s Foot Locker
Raleigh, NC
05.2014 - 06.2015
  • Hours per week: 40
  • Duties, Responsibilities, and Accomplishments:
  • Responsible for managing and supervising all areas assigned by Store Manager and following corporate policies in regard to Customers, Associates, and merchandising
  • Led, managed, and motivated team of sales associates
  • Furnished training opportunities and knowledge exchanges as well as team-building activities
  • Assisted in recruiting, hiring, training, and developing non-exempt associates
  • Ensured compliance with corporate hiring policies and procedures
  • Received and processed daily shipments while maintaining stockroom organization
  • Responsible for communicating and coordinating with sister stores to maximize customer satisfaction on district level
  • Consistently exceeded sales goals by promoting target merchandise and sales bundles that earned district recognition award
  • Assisted in analysis of Store reports to evaluate controllable expenses and overall store performance
  • Ensures compliance with all State, Local and Federal regulations
  • Assisted with payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.

Head Host and Cashier

Adventure Landing
Raleigh, NC
08.2011 - 09.2014
  • Hours per week: 40
  • Duties, Responsibilities, and Accomplishments:
  • Responsible for hosting birthday parties and group events
  • Consistently received high ratings on customer surveys for excellent service and attentiveness
  • Elevated the customer experience by promoting special offers and finding the package that best fits their needs.

Education

MBA - Human Resources Management

Louisiana State University At Shreveport
Shreveport, LA
05.2022

Bachelor of Science - Biology

North Carolina Central University
05.2019

Associate of Arts - undefined

Wake Technical Community College
12.2015

Skills

  • Confidentiality and Data Protection
  • Database and Client Management Systems
  • Document and File Management
  • Benefits Explanations
  • Company Policies and Procedures Training
  • Strong Organizational Skills
  • Research and Analytical Skills
  • Multitasking and Time Management
  • Employee Data Record Keeping
  • Employee Interviews
  • Employee Performance Management
  • Payroll Preparation

Certification

  • PHR - Professional in Human Resources

Timeline

Administrative Assistant

Fire & Life Safety America
06.2022 - Current

Assistant General Manager

Adventure Landing
06.2020 - 01.2022

Event Manager

Adventure Landing
06.2015 - 06.2020

Assistant Store Manager

Kid’s Foot Locker
05.2014 - 06.2015

Head Host and Cashier

Adventure Landing
08.2011 - 09.2014

MBA - Human Resources Management

Louisiana State University At Shreveport

Bachelor of Science - Biology

North Carolina Central University

Associate of Arts - undefined

Wake Technical Community College
  • PHR - Professional in Human Resources
BRITTNEY BOYKINS