Alexis Gourley
Carson ,IA
Summary
Dynamic Lead Bartender and Server at I-80 Lounge, adept in staff management and superior customer service. Excelled in creating promotions and fostering a loyal customer base, significantly enhancing guest experience. Skilled in inventory control and suggestive selling, ensuring operational excellence and surpassing sales goals. Cultivates an engaging atmosphere with an outgoing personality, driving repeat business.
Overview
2
2
years of professional experience
Work History
Lead Bartender and Server
I-80 Lounge
03.2020 - 08.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Riverside Community High School
Oakland, IA12.2017
Skills
- Customer Service
- Staff Management
- Suggestive Selling
- Inventory
- Superior customer service
- Cleanliness standards
- Ordering Supplies
- Inventory Control
- Outgoing Personality
- Engaging personality
Timeline
Lead Bartender and Server
I-80 Lounge
03.2020 - 08.2022
High School Diploma -
Riverside Community High School
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