Alexis Groomes
Security Assurance Management
Washington,DC
10
years of professional experience
Security, operations, human resources, and retail professional with extensive experience supporting corporate, government, and high-end retail environments. Experienced in security operations, access control, visitor management, administrative support, HR compliance, I-9 documentation, audits, reporting, customer service, inventory management, and team leadership. Former Allied Universal employee with experience supporting corporate HR and maintaining DC security licensing requirements. Seeking to return to Allied Universal and continue providing reliable security and operational support within the DCPS contract.
Work History
Team Member (Part-Time)
2 Months- Deliver personalized, elevated customer experiences by greeting customers warmly, understanding their needs, and providing knowledgeable product and styling assistance.
- Maintain a professional and attentive presence in a fast-paced, high-traffic retail environment while prioritizing customer service and operational standards.
- Demonstrate strong product knowledge, including sizing, fit, and product features, to educate customers and provide appropriate recommendations.
- Maintain awareness of the sales floor while keeping merchandise stocked, organized, clean, and presentation-ready.
- Work across multiple areas of the store as needed, demonstrating flexibility and the ability to adapt quickly to changing priorities.
- Communicate professionally with customers, management, and team members while contributing to a positive and collaborative work environment.
- Respond calmly and professionally to challenges and changing circumstances while maintaining focus on customer needs and store operations.
- Follow company procedures, utilize available tools and resources, and incorporate coaching and feedback to improve performance.
- Support store goals through strong selling behaviors, customer engagement, teamwork, and operational efficiency.
- Maintain a high level of accountability, professionalism, and attention to detail while representing the SKIMS brand.
DCPS Officer
2 Years 1 Month- Provided security services within a DC Public Schools environment while maintaining a safe and secure atmosphere for students, staff, and visitors.
- Monitored building access and ensured individuals entering the facility followed established security procedures.
- Verified identification and credentials as required and assisted with visitor management.
- Conducted routine security checks and maintained awareness of activity throughout assigned areas.
- Responded appropriately to security concerns, incidents, and emergencies in accordance with established procedures.
- Communicated effectively with school personnel, security leadership, students, and visitors.
- Prepared and maintained required security documentation and reports.
- Enforced site-specific policies and procedures while maintaining a professional and respectful presence.
- Worked collaboratively with school administration and security personnel to address safety and security concerns.
Back Of House Speacialist
9 Years 2 Months- Managed daily inventory operations including shipment processing, stock replenishment, merchandise organization, and inventory accuracy.
- Supported operational efficiency by coordinating product flow between stockroom and sales floor in a high-volume retail environment.
- Assisted with stock transfers, markdowns, RTV processing, and inventory maintenance according to company procedures.
- Executed opening and closing operational procedures while maintaining organized and compliant back-of-house standards.
- Fulfilled omni-channel and in-store pickup orders using handheld technology and POS systems.
- Partnered closely with management and sales teams to support business goals, customer experience, and operational priorities.
- Trained team members on operational procedures, shipment processing, and stockroom organization standards.
- Followed company loss prevention, safety, and operational compliance policies.
SPO Officer & Human Resources Assistant
4 Years 3 Months- Signed in and monitored visitors during business hours and followed established access-control procedures.
- Assisted Human Resources with the annual open enrollment process and provided first-line assistance with employee benefit-related questions.
- Assisted with DC security license renewals and maintained I-9 files in accordance with company policies and applicable legal requirements.
- Assisted HR with monthly audits and compliance-related documentation.
- Maintained confidentiality while handling employee records and HR-related information.
- Supported day-to-day security operations while balancing administrative and human resources responsibilities.
Assistant Manager
1 Year 6 Months- Delivered personalized, elevated customer service by styling clients and recommending products based on individual preferences and needs.
- Supported daily sales goals by driving customer engagement, building relationships, and encouraging repeat business.
- Maintained a luxury store environment through strong visual merchandising, organization, and attention to detail.
- Led by example on the sales floor, creating a positive, inclusive, and team-oriented atmosphere.
Assistant Manager
7 Months- Supported boutique operations, inventory organization, and customer experience initiatives in a luxury retail environment.
- Assisted with merchandise presentation, operational standards, and day-to-day sales floor coordination.
- Collaborated with leadership and team members to ensure smooth operational execution and strong client satisfaction.
- Maintained brand presentation standards and supported operational compliance procedures.Supported daily boutique operations while maintaining luxury brand standards and elevated client experiences.
- Assisted with inventory replenishment, merchandising execution, operational organization, and sales floor management.
- Helped drive sales performance through relationship building, personalized service, and team collaboration.
- Supported opening and closing procedures, cashwrap operations, and daily operational responsibilities.
- Assisted leadership in maintaining a polished and organized boutique environment aligned with company expectations.
Floor Manager
3 Years 2 Months- Supervised daily sales floor operations while ensuring exceptional customer service and operational consistency.
- Supported team development through coaching, operational guidance, and floor leadership.
- Maintained store presentation, merchandising standards, and operational organization during high-volume business periods.
- Assisted with inventory support, replenishment activities, and customer experience initiatives.
- Partnered with leadership to support operational goals and maintain brand standards.
Education
High School Diploma
Associate of Applied Science - Architectural Engineering Technology
Skills
Security Operations
Access Control
Visitor Management
Incident Reporting
Safety & Security Procedures
Emergency Response
Security Documentation
DC Security Licensing & Renewal
I-9 Compliance
HR Administration
Compliance & Auditing
Professional Communication
Conflict De-escalation
Situational Awareness
Policy & Procedure Enforcement
Customer Service
Administrative Support
Report Writing
Team Collaboration
Time Management
Attention to Detail
CPR / AED / First-Aid Certified
Timeline
Team Member (Part-Time)
SKIMS
06.2026 - CurrentRead More
DCPS Officer
Security Assurance Management
07.2024 - CurrentRead More
Assistant Manager
Kate Spade NY
01.2020 - 07.2021Read More
Assistant Manager
Alexis Bittar
07.2019 - 02.2020Read More
SPO Officer & Human Resources Assistant
Allied Universal
12.2018 - 03.2023Read More
Back Of House Speacialist
Nike
05.2016 - 07.2025Read More
Floor Manager
All Saints
05.2016 - 07.2019Read More
UDC Community College
Associate of Applied Science from Architectural Engineering Technology
Read More
Sprimgbrook
High School Diploma
Read More