Alexis Grubb
Oakwood,IL
Summary
Experienced Title Clerk successful at reviewing Titles and Vehicle/End of Day documents to assess completeness and integrity for Bryant Industries and Illinois Secretary of State Title and Registration Vehicle Services use. Diligent about examining all details, compiling accurate results and providing expert recommendations. Seek to bring 3+ years of relevant experience and take on challenging new role of Bartending with Exit 210 Saloon. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Title Clerk
Bryant Indusries
Danville, IL
03.2021 - Current
- Verified accuracy of title documents for completeness and correctness. Printed copies when needed.
- Processed applications for new titles and transfers including data entries of vehicle information into a system for registration purposes.
- Also implemented security measure to protect computer data.
- Reviewed state and DMV regulations to ensure compliance with rules and regulations of motor vehicles titles.
- Balanced assigned cash drawer at end of shift using a computerized system. Reported any discrepancy in drawer balance. Also sent an End of Day report daily to Corporate.
- Performed title searches, and investigated missing title requests.
- Notified CFO and CEO of possible delays and issues.
- Swept and mopped floors throughout the office buildings and conference rooms.
- Dusted and wiped down all surfaces. Especially frequently touched items.
- Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
- Emptied trash cans into larger containers for disposal.
- Checked safety equipment such as fire extinguishers on a regular basis. Reported any maintenance issues immediately to supervisor for repair.
- Followed company policies and regulations especially regarding computer use.
- Maintained accurate records of all transactions processed throughout the day.
- Adhered to security protocols while handling large sums of money especially during busy times.
- Trained newly hired employees to fill key positions.
- Explained goals and expectations required of trainees.
- Resolved simple hardware-related issues.
- Updated antivirus software on a regular basis.
- Reported any technological issues to CTS when unable to resolve issues using available resources.
Restaurant Hostess and Food Preparation
The Little Nugget
Danville, IL
12.2020 - 02.2021
- Greeted customers and escorted them to their tables, designated waiting areas or the bar.
- Assigned seating arrangements based on customer preferences such as their personal needs and restaurant policies and provided menus.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed closing duties such as restocking supplies and cleaning work areas.
- Adhered to all safety regulations set forth by the restaurant management team. Like cleaning and sanitizing work areas, and following health regulations for food handling and preperation.
- Completed daily side work tasks such as rolling silverware or folding napkins.
- Stayed attentive to server availability and table turnover. Like communicating with servers about new tables, changes in food availability and customer comments.
- Build positive relationships with all your coworkers.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked server areas with supplies before, during and after shifts.
- Prepared ingredients for cooking including chopping, and storing food before use.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Performed additional tasks assigned by supervisor.
- Disposed of leftover food following health code guidelines.
- Worked in fast-paced, ever-changing environment.
- Prepared food items according to supervisor's instructions. Also stored perishable items in the refrigerator to protect from spoilage.
- Packaged, correctly labeled and stored food products appropriately for proper handling and preservation.
- Re-stocked, organized and arranged service and food stations.
- Maintained high standards of customer service always.
Gas Station Cashier
Mach 1
Danville, IL
01.2020 - 05.2020
- Greeted customers and provided excellent customer service.
- Verified the age of customers purchasing alcohol or tobacco products.
- Recorded sales transactions. Operated the cash register to process cash, credit card, debit card, and check payments.
- Stocked shelves with merchandise and maintained cleanliness in the store area.
- Assisted customers with gas pump selection. Answered customer inquiries regarding fuel prices, services offered, directions.
- Balanced daily cash register totals against physical money counts at end of shift.
- Followed all safety protocols for handling hazardous materials such as gasoline.
- Maintained up-to-date knowledge of all store promotions and policies.
- Reported any suspicious activity to management immediately.
- Restocked items throughout the day to ensure product availability for customers.
- Processed lottery tickets according to state regulations and company policies.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions.
- Built and maintained productive relationships with employees.
- Remained aware of surroundings and secured cash to minimize loss potential.
Retail Sales Associate
Kohls Department Store
Terre Haute, IN
08.2019 - 10.2019
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Organized displays to attract customers and promote special offers, sales and discounts to encourage additional purchases.
- Inspected purchased items for defects before handing them over to customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention. Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient. Also calculated pricing, applied discounts and collected payments to process transactions.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Summer Intern
Sullivan WorkOne Express
Sullivan, IN
06.2019 - 08.2019
- Developed promotional materials such as brochures.
- Assisted with answering telephone calls, managing databases and drafting correspondence.
- Gathered supplies and performed wide range of administrative functions in support of WorkOne operations.
- Worked with team members to promote great customer service and pleasant work environment.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Cleaning windows, doors, walls and ceilings using appropriate cleaning materials.
- Maintained cleaning supplies inventory.
- Performed thorough daily cleaning by dusting, cleaning ceiling vents, cleaning surface areas, washing windows, cleaning counters, taking out the garbage.
- Modified or improved filing systems or implemented new filing systems.
Restaurant Hostess
Acorn Grill
Sullivan, Indiana
02.2018 - 12.2018
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences, restaurant policies and provided menus.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed closing duties such as restocking supplies and cleaning work areas.
- Adhered to all safety regulations set forth by the restaurant management team.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Dishwasher, Cook, Food Preper, Cashier, Waitress
The News Stand
Sullivan, IN
05.2017 - 08.2017
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Assisted in preparing salads and desserts.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Backed up kitchen team members during heavy work periods.
- Replaced clean utensils in storage bins for easy access.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Measured ingredients required for specific food items being prepared.
- Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
- Labeled containers with identifying information like date prepared and expiration dates.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Performed additional tasks assigned by supervisor.
- Disposed of leftover food following health code guidelines.
- Packaged and stored food products appropriately for proper handling and preservation.
- Re-stocked, organized and arranged service and food stations.
- Greeted and welcomed customers as they arrived at the restaurant.
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Replenished condiments and other necessities during meal service.
- Followed proper cash handling procedures when accepting payments from customers.
- Provided excellent customer service.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Learned to properly handle cash transactions and process credit card payments.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Used such cooking processes as charbroiling, sautéing, braising.
- Stocked pantries with necessary supplies for cooking operations.
Education
High School Diploma -
Sullivan High School
Sullivan, IN06-2019
Associate of Science - Nursing Science
Danville Area Community College
Danville, ILSkills
- Local/Legal filing requirements knowledge and Compliance
- Self Motivation, Work Prioritization, Good Time Management, Responsible, Honest, Positive, and Optimistic
- Has Adaptability, Flexibility, Pays Attention to Detail, Critical Thinking, Decision making abilities, and keeps calm under pressure
- Recordkeeping, Clerical Support, Document Management
- Computer Skills with Google Drive, and Microsoft proficient
- Cash Handling and Point of Sales System experience
- Respectful, Goal Oriented, Maintains Professionalism, Active Listening abilities, and Multitasking abilities
- Works well with people or in new environments, Great Team Bonding/Building Skills
- Respectful Clear Verbal, Writing, and Interpersonal Communication, Telephone, and Basic Mathematics abilities
- Inventory, Stocking, Loss Prevention
- Maintains Safety, Cleaning/Organization, and PPE Standards
- Has great Customer Service Skills, can Build Customer Loyalty, gives Merchandise Recommendations, Exceeds Customer Expectations, Understands their Needs by Asking/ Answering questions
- Customer Relationship Management (CRM)
- Has accurate Product Knowledge, Prospecting Skills, and Meets Sales Goals and Up-Selling Strategies
- Ability to Lift 40 pounds
Affiliations
- Avid Reader
- Outdoorsy
- Enjoys creating clean, polished, updated and well organized environment
- Enjoys outgoing and sociable
- Enjoys being optimistic, hopeful, positive, and confident
- Enjoys being a supportive team member
- Enjoys keeping a healthy life style
- Enjoys building new things and creating nothing out of something
- Loves listening to various types of music
- Enjoys making the most out of my time and being efficient
- Loves being able to Travel and see family
- Participated in Multiple Sport in High School
- Participated in a few after school Clubs
- Did Volunteering during all 4 years of High School
- Gets enjoyment out of all forms of communication
Accomplishments
Exceeded daily credit card sells while working at Kohls. Even going as far as getting 7 different people to sign up for a Kohls credit card in n 8 hour shift.
When I had my summer internship I successfully reorganized their whole filing system alphabetically and numerically in a week.
At my current job I processed 2000 Vehicle Titles that had to be completely filled out by hand with an additional application the had to be filled out by hand for ever vehicle in under 3 months.
References
References available upon request.
Timeline
Title Clerk
Bryant Indusries
03.2021 - Current
Restaurant Hostess and Food Preparation
The Little Nugget
12.2020 - 02.2021
Gas Station Cashier
Mach 1
01.2020 - 05.2020
Retail Sales Associate
Kohls Department Store
08.2019 - 10.2019
Summer Intern
Sullivan WorkOne Express
06.2019 - 08.2019
Restaurant Hostess
Acorn Grill
02.2018 - 12.2018
Dishwasher, Cook, Food Preper, Cashier, Waitress
The News Stand
05.2017 - 08.2017
High School Diploma -
Sullivan High School
Associate of Science - Nursing Science
Danville Area Community College
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