Alexis Guanipa

I am an Electrical/Electronic Engineer, bilingual, trained in various IT areas providing technical support in the last 3 years. I have analysis and problem-solving skills, according to the priorities established for an organization. I am characterized by always giving my best and having an accelerated way of learning, which allows me to stand out and share my good practices to my colleagues, as well as proposing ideas to my superiors that helps the process improvement. Thanks to my experience in the BPO industry, I have knowledge of the business indicators (compliance with metrics, TLPs, QA) and how to impact them from different levels. I team work skills to fulfill the objectives and goals. Basic/intermediate knowledge of SQL DBs, Cisco computer security, such as endpoints, next-generation firewalls, ISE, VPN Anyconnect.