Alexis Guerin
Saint Louis,MO
Summary
Professional office management expert with proven track record in leading administrative functions and enhancing office efficiency. Known for team collaboration and achieving consistent results in dynamic environments. Reliable and adaptable with strong organizational and multitasking skills.
Overview
8
8
years of professional experience
Work History
Level 2 Customer Service Representative
Evolent Health
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Office Assistant
JL Home Repairs
09.2019 - 08.2024
- Enhanced team collaboration through effective communication and coordination of tasks among staff members.
- Assisted in budget development and financial tracking for department expenses, contributing to cost-saving measures throughout the year.
- Maintained organized digital filing systems for easy access to vital documents and information.
- Facilitated smooth workflow by delegating tasks appropriately and monitoring progress to completion.
- Implemented new office policies that increased overall productivity while maintaining high levels of employee satisfaction.
Seasonal Warehouse Associate
Thrift Books
05.2017 - 09.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
Associate of Arts - General Studies
Flo Valley Community College
Ferguson, MO06-2026
Skills
- Leadership
- Conflict resolution
- Computer proficiency
- Complaint resolution
- Time management
- Office administration
- Report preparation
- Document management
- Decision-making
- Strategic thinking
Accomplishments
- Increased office productivity 97% by implementing numerous process improvements.
- Implemented a new filing system that reduced document retrieval time by 30%, improving overall office efficiency.
- Trained and mentored a team of 20 administrative staff, leading to a 30% increase in team productivity and overall morale.
- Developed and implemented a new scheduling system that improved appointment efficiency by 40%.
- Successfully trained and onboarded a team of 7 members, resulting in a 20% increase on team productivity within the first quarter.
Timeline
Level 2 Customer Service Representative
Evolent Health
02.2021 - Current
Lead Office Assistant
JL Home Repairs
09.2019 - 08.2024
Seasonal Warehouse Associate
Thrift Books
05.2017 - 09.2017
Associate of Arts - General Studies
Flo Valley Community College
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