Alexis Guerra
Summary
Dedicated and compassionate with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
7
7
years of professional experience
Work History
Server
The Olive Restaurant
04.2023 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
COPE Health Scholar
COPE Health Scholars
02.2018 - 04.2019
- Enhanced patient care by assisting healthcare professionals in clinical settings and providing direct support.
- Improved communication between patients and healthcare providers by serving as a liaison, ensuring clear understanding of medical information.
- Contributed to effective patient management by accurately documenting vital signs, symptoms, and medication administration.
- Assisted nursing staff in the delivery of quality care for diverse patient populations, promoting comfort and satisfaction.
- Participated in educational programs and trainings designed to enhance skills, knowledge, and overall competency in the healthcare setting.
- Maintained strict adherence to infection control protocols, contributing to a safe environment for patients and staff.
- Facilitated patient transitions throughout their healthcare journey by coordinating appointments, referrals, and follow-up visits.
- Provided emotional support for patients and families during challenging moments, fostering trust and rapport.
- Developed strong teamwork capabilities by collaborating with fellow Health Scholars on group projects aimed at improving patient outcomes.
Server
California Fish Grill
01.2017 - 03.2018
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Lvn - Nursing
Northwest College
Long Beach, CA06.2023
High School Diploma -
Downey High School
Downey, CA06.2015
Skills
- Care Plan Implementation
- Direct Patient Care
- Patient Education
- Compassionate Care
- ADL Assistance
- Outpatient Care
- Caregiving Skills
- Immunization Administration
- Medication Administration
- Mental Health Support
Languages
Spanish
Native or Bilingual
Timeline
Server
The Olive Restaurant
04.2023 - Current
COPE Health Scholar
COPE Health Scholars
02.2018 - 04.2019
Server
California Fish Grill
01.2017 - 03.2018
Lvn - Nursing
Northwest College
High School Diploma -
Downey High School
Similar Profiles
MUSTAFA ONUR YUKSELMUSTAFA ONUR YUKSEL
Director at The Olive RestaurantDirector at The Olive Restaurant
Brooke LynchBrooke Lynch
Restaurant Hostess at The Olive RestaurantRestaurant Hostess at The Olive Restaurant
Christopher Lill-WashingtonChristopher Lill-Washington
Social Media Coordinator at Wild Olive Restaurant & Lupara RestaurantSocial Media Coordinator at Wild Olive Restaurant & Lupara Restaurant
Francesca TiriteraFrancesca Tiritera
Server at Nando'sServer at Nando's
Aiden GibbonsAiden Gibbons
Server at Red LobsterServer at Red Lobster