Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Guidoni

Bridgeton,NJ

Summary

Accomplished Team Leader at Chick Fil A, adept in people management and problem-solving, significantly enhancing team productivity and customer satisfaction. Expert in staff training and conflict resolution, I lead by example, fostering a culture of excellence and collaboration. My proactive approach resulted in notable improvements in team performance and service standards. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new [Type] initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

8
8
years of professional experience

Work History

Team Leader

Chick Fil A
10.2016 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Held weekly team meetings to inform team members on company news and updates.

Manager on Duty

Ritas
06.2016 - 09.2020
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Education

High School Diploma -

Cumberland Regional High School
Bridgeton, NJ
06.2017

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • People Management
  • Staff Training
  • Coaching and Mentoring
  • Analytical Thinking
  • Conflict Resolution
  • Mentoring
  • Leading Team Meetings
  • Coaching
  • Cash Handling
  • Flexible Schedule
  • Shift Scheduling
  • Team Check-Ins
  • Employee Evaluation

Timeline

Team Leader

Chick Fil A
10.2016 - Current

Manager on Duty

Ritas
06.2016 - 09.2020

High School Diploma -

Cumberland Regional High School
Alexis Guidoni