Alexis Gutierrez
Cleveland,OH
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Speedway Gas Station
Cleveland, OH
08.2019 - Current
- Utilized store inventory data to ensure on-time delivery of accurate daily orders by 10am.
- Ensured precision in verifying invoices and accurately inputting them into the store's computer system.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Ensured customer satisfaction by defusing challenging situations.
- Trained employees on store structure for both new hires and existing team members.
- Constantly modified monthly promotions to increase sales and attract more customers.
- Managed and restock coolers on a daily basis.
- Managed register drawer counts and secured cash deposits during each shift transition.
Team Leader
Burger King
Cleveland, OH
07.2015 - 07.2019
- Maximized cleanliness and sanitation of food preparation areas, dining spaces, and counter surfaces to enhance customer satisfaction.
- Delivered exceptional customer service by ensuring prompt greeting and consistently meeting quality expectations.
- Organized and stored food deliveries in freezer.
- Took food orders via headset and in-person.
- Enhanced customer experience by efficiently managing the customer window and operating the sales register.
- Followed prescribed guidelines to prepare diverse food items as per customers' orders and supervisors' specifications.
- Collaborated with team members to complete orders.
Receptionist
Riya's Nails
Fairview Park, OH
01.2016 - 01.2017
- Scheduled appointments for multiple nail technicians both in-person and via telephone.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Organized salon inventory to ensure all nail technicians had daily required supplies.
- Maintained a clean and tidy salon environment before and after business hours.
- Checked in clients and directed or escorted them to their destinations.
- Entered client information into salon's database.
- Developed an understanding of salon policies and procedures to ensure compliance with regulations.
- Collaborated with salon team to handle various customer needs, such as nail soak-offs and preparing pedicure chairs.
Education
High School Diploma -
Facing History New Tech
Cleveland, OH05-2018
Skills
- Money Handling
- Customer Service
- Inventory management
- Problem Solving
- Multitask
- Time management
- Organizational skills
- Document filing
Affiliations
- Bridal Registry
- Model UN
References
References available upon request.
Timeline
Assistant Manager
Speedway Gas Station
08.2019 - Current
Receptionist
Riya's Nails
01.2016 - 01.2017
Team Leader
Burger King
07.2015 - 07.2019
High School Diploma -
Facing History New Tech